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Work Background
SecondWave Systems, Inc.Director of Human Resources
Mar. 2021State College, Pennsylvania, United StatesExamine, analyze, and recommend appropriate risk mitigation actions for all business functions. Develop policies, procedures, and programs for recruitment, placement, classification, orientation, benefits, and compensation, as well as labor and industrial relations. Deliver effective information to current and prospective employees about policies, job responsibilities, working conditions, wages, promotion opportunities, and employee benefits. Maintain records and statistical reports regarding personnel-related data, including hires, transfers, performance evaluations, and absenteeism rates. Provided exceptional assistance with grant and contract management activities and/or other funding, including drafting and submitting proposals and supporting documents, administering budget and expense tracking, and delivering accurate, timely reports, status updates, and projections. Conduct research, prepare data and presentations, manage/supervise special projects, and handle requests for information and confidential company data and materials. Key Accomplishments:
• Achieved desired goals by supervising all HR functions for PA, MN, NJ, TX, and MA employees, including PA and MN facilities.
• Improved operations by anticipating vacancies and creatively recruiting, interviewing, and recommending candidates.
• Designed and modified benefits policies to ensure up-to-date, competitive, and compliant programs.
• Directly supported and interfaced with CEO, COO, CBO, Chief Legal Counsel, and Chief Scientific Officer
Goodco MechanicalHuman Resources Generalist
May. 2019 - Mar. 2021State College, PennsylvaniaDelivered accurate advice to managers on concerns including EEOC, FMLA, harassment; recommended solutions. Managed all HR-related questions, interpreted/administered policies and procedures and resolved work-related problems by serving as a link between management/employees. Conducted all staffing duties, including succession planning, internal investigations, disputes, terminations, seasonal layoffs, and disciplinary procedures. Managed and maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Interacted directly with President, Vice Presidents, and department managers to fulfill all HR needs. Key Accomplishments: • Developed and implemented all people functions including recruiting, onboarding, disputes, terminations, and layoffs.
• Analyzed and redesigned compensation, benefits, performance management systems, and safety and recreation programs.
• Served as COVID-19 director including policies and procedures and FFCRA compliance, restrictions, and quarantines.
Office DepotAssistant Store Manager
Feb. 2018 - Oct. 2018Honolulu, HawaiiCompleted pre-employment screens, compiled interview notes, and ensured confidentiality of processes. Ensured world-class customer service was delivered by all employees with a focus on operational excellence. Key Accomplishments:
• Leveraged Oracle HR systems such as PeopleSoft and HCM Cloud.
• Increased overall performance by delivering strategic employee training and development in motion for staff of 20.
TargetExecutive Team Leader
Apr. 2016 - Nov. 2017Honolulu, HawaiiEffectively coached, staffed, scheduled, and succession-planned team of six leaders and their direct reports. Delivered exceptional results across grocery, hardlines, and food service departments. Ensured guest experiences were consistently exceeded by all employees. Managed and maintained numerous application flows and employee development records by leveraging Oracle Taleo. Key Accomplishments:
• Achieved targeted goals by directing leaders with $50M in department sales.
• Managed and maintained strong contract relationships and improved the overall performance of 20+ retail vendors.
Jamba JuiceDistrict Manager
Jun. 2015 - Mar. 2016Honolulu, HIEffectively recruited and interviewed management candidates and participated in store managers’ hiring decisions. Established competitive salaries in partnership with HR Manager by utilizing market data. Organized monthly in-person and virtual district meetings as well as maintaining effective communication across stores on two islands while ensuring portfolio exceeded goals and profitability. Key Accomplishments:
• Delivered accurate and effective guidance to managers on all business functions in 17 stores.
• Acted as a mediator between managers and employees relative to standards and procedures in an HR role.
LacosteStore Manager
Jul. 2014 - Jun. 2015Honolulu, HawaiiEffectively recruited personnel to maintain exemplary customer service through effective staffing. Drove performance in sole Hawaii location by consistently focusing on the customer experience and employee training and development. Key Accomplishments:
• Effectively recruited employees to ensure minimum staffing needs were maintained.
• Fostered long-term cross-cultural employee relations with a globally diverse workforce.
StarbucksStore Manager
May. 2005 - Jul. 2014Waipahu, HawaiiPerformed numerous stretch roles by serving as a training store manager, implementation expert, manager coach mentor, and new store opening captain; functioned as district implementation expert for several launches. Consistently cultivated proven leaders who advanced into more senior positions; paired new managers with mentors to provide ongoing support. Facilitated staff training such as company culture/history, effective coaching, and employee development by presenting store and district-wide training courses. Upheld policies/procedures for new hires and transfers and analyzed trends for staffing projections/decisions while leveraging labor demand software. Key Accomplishments:
• Executed all HR and training requirements including district succession planning while operating highest volume Pacific store. Performed stretch key functions by serving as training store manager, manager coach mentor, and new store opening captain.
StarbucksAssistant Store Manager
Jul. 2004 - May. 2005State College, Pennsylvania
Gap Inc.Assistant Store Manager
Sep. 2003 - Jun. 2004State College, Pennsylvania
AMERICAN EAGLE OUTFITTERS INC.Assistant Store Manager
Jan. 2002 - Aug. 2003State College, Pennsylvania
AMERICAN EAGLE OUTFITTERS INC.Keyholder
Jan. 2000 - Jan. 2002State College, Pennsylvania
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