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Work Background
Sitrus SolutionsSenior Account Executive
Feb. 2025United States, PhoenixSpecializing in prelitigation and litigation case support for automotive manufacturers.
Hyundai Capital AmericaBusiness Development Manager
Nov. 2022 - Jun. 2023Irvine, California, United StatesBoosted platform efficiency, sales penetration, and HCA product utilization by driving increased dealership profitability and customer satisfaction, and achieving YOY increases in dealership success.
Kia AmericaSenior CPO Retail Support Manager - National
Feb. 1995 - Nov. 2022Irvine, California, United StatesExceptional track record managing teams and operations for 765 Kia retailers, boosting new car sales penetration exponentionally. Expanded and optimized Certified Pre-Owned program, achieving multiple awards including #1 industry ranking award. Through strategic marketing, sales, and training initiatives resulting in ncreased program revenue by 699% and sales by 129%, ultimately driving robust performance and customer satisfaction.
Kia AmericaCPO Retail Support Manager - National
Feb. 1995 - Nov. 2022Irvine, California, United StatesLed national Certified Pre-Owned programs, optimizing budget and boosting sales by 78%, and achieved YOY profit margin increase through strategic oversight and effective collaboration.
Kia AmericaRegional Consumer Affairs Manager - West
Feb. 1995 - Nov. 2022Irvine, California, United StatesSecured import parity pricing through strategic leadership and mediation of 147 retailers. Through innovative service initiatives and employee mentorship surpassed all customer satisfaction goals while simultanioulsy boosting loyalty by 5% annually.
Kia AmericaDistrict Sales Manager
Feb. 1995 - Nov. 2022Los Angeles Metropolitan Area, California, United StatesMentored 12 retailers in the North Los Angeles metro territory. Enhanced wholesale and retail operations, aligning dealer performance with company standards.
Kia AmericaRegional Consumer Affairs Manager - Central
Feb. 1995 - Nov. 2022Chicago, Illinois, United StatesLed regional consumer satisfaction for 127 dealerships, surpassing national targets and reducing vehicle repurchases by 37%. Facilitated dealer legal training and minimized BBB cases, enhancing compliance and brand retention.
Kia AmericaNational Consumer Affairs Supervisor
Feb. 1995 - Nov. 2022Irvine, California, United StatesEstablished customer vision and strategic plans, managed Consumer Affairs call center handling 100,000+ complaints annually, and supported 4 Kia Regional Consumer Affairs departments.
Daimler ChryslerRegional Customer Relations Supervisor
Jun. 1993 - Feb. 1995Irvine, California, United StatesLed a team of 12 analysts, resolving 50,000+ calls annually, spearheading goodwill policies, and developing initiatives to boost efficiency and satisfaction.
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