Nathalie Vaz Dias

Customer service specialist

Bilingual Communications SpecialistTranslatorComplaint Resolution SpecialistService Quality ManagerCustomer Care SpecialistLive ChatChat SupportHelp Desk SupportCustomer Service

With over 3 years of experience in coaching and training customer service teams (including at Shell), I help companies transform their service into a powerful asset. My approach combines clear communication, practical coaching tools, and a deep understanding of team dynamics, resulting in stronger conversations, higher customer satisfaction, and more confident teams. I specialize in custom training programs that deliver immediate and lasting results. Let’s connect if you’re looking to elevate your team’s performance and customer experience.

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