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Work Background
Nox SolutionChief Executive Officer
Aug. 2023Sahiwal District, Punjab, PakistanMy company is dedicated to providing top-tier support solutions for businesses worldwide. Currently we are delivering exceptional customer service to Airbnb homeowners across the USA, UK, Thailand, Abu Dhabi, Iceland, Ireland, Australia, Jamaica, and Malaysia, ensuring seamless communication and assistance for their rental needs. Expanding our expertise, we aim to offer guest services, medical billing support, retail and banking customer service, and ride-hailing support. Our team is committed to enhancing customer experiences through efficient, responsive, and high-quality service solutions, helping businesses streamline operations and improve customer satisfactio
inDriveCustomer Support Specilist
Dec. 2022 - Jun. 2024Sahiwal District, Punjab, PakistanProvide timely and professional support via chat, email, and phone. Assist riders and drivers with account setup, trip-related issues, and payment inquiries. Investigate and resolve complaints, disputes, and app malfunctions. Educate users about InDrive’s features, policies, and safety guidelines. Monitor and escalate fraud, safety concerns, and policy violations as necessary. Maintain accurate records of customer interactions and resolutions. Collaborate with internal teams to improve service efficiency and customer experience.
RevolutFinancial Analyst - FIU Support
Feb. 2022 - Dec. 2022Lahore, Punjab, PakistanProvide prompt and professional support to customers via chat, email, and phone. Assist with account-related queries, transaction disputes, and payment issues. Investigate and resolve customer complaints related to financial services. Educate customers on Revolut’s products, security measures, and policies. Escalate complex issues to relevant internal teams when necessary. Maintain accurate records of customer interactions and follow compliance regulations. Collaborate with fraud and risk teams to identify and prevent suspicious activities. Continuously improve customer support processes to enhance user experience.
Employment Development DepartmentCustomer Service Specialist
Aug. 2021 - Apr. 2022Lahore District, Punjab, PakistanAssist individuals with unemployment, disability, and workforce service inquiries. Process and verify claims, ensuring compliance with state and federal guidelines. Respond to customer inquiries via phone, email, and online platforms. Provide accurate information about EDD programs and eligibility requirements. Investigate claim discrepancies and escalate complex issues as needed. Maintain detailed records of interactions and case resolutions. Guide individuals through job search programs and career development resources. Collaborate with internal teams to improve customer support efficiency.
talabatCustomer Support Specilist
Jun. 2020 - Aug. 2021Lahore, Punjab, PakistanAssist riders with account activation, documentation, and onboarding. Respond to rider inquiries regarding orders, payments, and app-related issues. Troubleshoot technical problems with the rider app and escalate complex issues. Address rider complaints and provide appropriate solutions in a timely manner. Verify and update rider documents, ensuring compliance with company policies. Collaborate with internal teams to resolve rider-related concerns efficiently. Provide guidance on best practices to improve delivery efficiency and performance. Maintain accurate records of rider interactions and issue resolutions.
Servaid Pharmacy (Pvt) Ltd.Key Punching Officer
Jul. 2018 - Feb. 2020Lahore, Punjab, PakistanCollaborated with team members to develop clean interfaces and intuitive user experiences. Managed GRN posting, verified invoices for accuracy, and provided timely feedback. Assisted clients with documentation needs, ensuring accuracy and compliance. Drafted and processed documents while coordinating with relevant departments.
PrivateData Entry Clerk
Dec. 2016 - Apr. 2018District Sahiwal BARAssisted clients with their documentation needs, ensuring accuracy and completeness. Drafted and prepared various documents in compliance with regulations. Verified documents with relevant departments to ensure proper processing.
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