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Work Background
UplyrnSenior Instructional Designer
Jan. 2021
One EducationSenior Instructional Designer
Jan. 2020
Queen Mary AcademySenior Instructional Designer
Jan. 2020
UdemySenior Instructional Designer
Jan. 2020
Italtile LimitedLead Instructional Designer
Jan. 2017
Green Building Council South AfricaProject Consultant
Jan. 2016 - Jan. 2016Johannesburg Area, South AfricaDuties Include: • Meet with management or appropriate staff to understand their requirements • Use interviews, surveys etc. to collect necessary data • Conduct situational and data analysis to identify and understand a problem or issue • Present and explain findings to appropriate executives • Provide advice or suggestions for improvement according to objectives • Formulate plans to implement recommendations and overcome objections • Arrange for or provide training to people affected by change • Evaluate the situation periodically and make adjustments when needed • Replenish knowledge of industry, products and field
Chapters InternationalBusiness Owner
Jan. 2010South Africa & ChinaChapters Interiors A specialist interiors consulting business offering the turnkey interiors and design solutions. Chapters Academy An independent, accredited training institution specialising in face to face and online decorating and design skills development. Chapters Source An ‘on the ground/in country’ South African agent in China to assist with various aspects of trade between China and buyers in South Africa.
RMB Private BankHead of Marketing
Feb. 2009 - Mar. 2011Johannesburg Area, South AfricaResponsible for the organisations marketing activities and overseeing the development and delivery of a fully integrated marketing strategy for the business. Duties included: • Development and implementation of the Brand strategy. • Developing the marketing strategy for new and existing products • Overseeing implementation of the Marketing strategy - including campaigns, events, digital marketing, and PR. • Working closely with the company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations • Guiding the day to day activities of the marketing team. • Ensuring that the marketing objectives are implemented by the marketing team. • Work closely with product management team to define marketing materials and programs. • Manage social media presence and direct programs to improve social media reputation and recognition. • Developing and delivering marketing and communications strategies for the organisation. • Undertake continuous analysis of competitive environment and consumer trends
FNB South AfricaExternal Communications, PR & CI Manager
Jul. 2006 - Jan. 2008Johannesburg Area, South AfricaOverseeing all internal and external communications, ensuring messaging is consistent and engaging. Duties included preparing detailed media reports, press releases, and marketing materials (digital and printed) for Head Office as well as Regional Offices
OgilvyAccount Director
Jan. 2004 - Jan. 2006Johannesburg Area, South AfricaOverall responsibility for the account management team ensuring all company accounts are managed effectively. Duties included: • Managing a team of account managers and overseeing their day to day management. • Creating an account strategy to drive sales across the business. • Producing proposals and presentations for clients to land new accounts. • Developing a comprehensive training plan for the account management team. • Proactively identifying customer needs and business opportunities. • Working closely with other business units to expand cross selling opportunities. • Liaising with other members of the business on existing accounts. • Building relationships with key personnel within client accounts. • Monitoring client satisfaction post sale and ensuring a high level of customer service internally. • Setting and monitoring KPI’s for the account management team. • Meeting with senior management for business planning. • Generating ideas for new revenue generation within large customers.
Leo BurnettAccount Manager
Jan. 2000 - Dec. 2004Johannesburg Area, South AfricaResponsible for the coordination of advertising campaigns and therefore communicating clearly to all those involved. Duties include: • meet and liaise with clients to discuss and identify their advertising requirements • work with agency colleagues to devise an advertising campaign that meets the client's brief and budget • present (alongside agency colleagues - particularly the account manager) the campaign ideas and budget to the client • work with the account manager to brief media, creative and research staff and assist with the formulation of marketing strategies • liaise with, and act as the link between, the client and the advertising agency by maintaining regular contact with both • ensure that communication flows effectively • negotiate with clients and agency staff about the details of campaigns • present creative work to clients for approval or modification • handle budgets, manage campaign costs and invoice clients • write client reports • monitor the effectiveness of campaigns • undertake administrative tasks • arrange and attend meetings • make pitches, along with other agency staff, with the aim of securing new business for the agency.
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