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Work Background
ELITE TOWING LLCOffice Administrator/Dispatcher
Sep. 2022Handle high volume of inbound calls regarding different needs for multiple types of customers in need of services such as light duty and heavy duty tows, equipment transports and relocates, load shifts, private property impounds, jump starts, tire changes and lockouts ● Perform outgoing calls to ensure customers are still in need of our services, update customers with our ETA’s to their disabled vehicles, verify information for insurance companies, collect PO numbers from our multiple accounts when billing is due and set up future tows for retails customers, account customers and transport companies ● Manage multiple tow specialists on a daily basis to ensure they are being dispatched calls accordingly, run payments for tows, problem solve difficult ramp situations, track tow trucks on GPS, pinpoint customer vehicles stranded on freeways and look up customer vehicle information whose cars are in one of our multiple impound lots ● Update Towbook payments and record payments into Quickbooks ● Manage Dispatch staff and drivers to ensure all the volume is being distributed according to location, experience and ETA ● Reach out to accounts with billing problems and clarification on any current orders or completed orders
Schmit Towing IncDispatcher
Feb. 2019 - May. 2022Handle high volume of inbound calls regarding different needs for multiple types of customers in need of services such as light duty and heavy duty tows, equipment transports and relocates, load shifts, private property impounds, jump starts, tire changes and lockouts ● Perform outgoing calls to ensure customers are still in need of our services, update customers with our ETA’s to their disabled vehicles, verify information for insurance companies, collect PO numbers from our multiple accounts when billing is due and set up future tows for retails customers, account customers and transport companies ● Manage multiple tow specialists on a daily basis to ensure they are being dispatched calls accordingly, run payments for tows, problem solve difficult ramp situations, track tow trucks on GPS, pinpoint customer vehicles stranded on freeways and look up customer vehicle information whose cars are in one of our multiple impound lots ● Manage office duties such as counting the cash register, releasing cars from impound and collecting payment, processing paperwork for the accounting department and the tow specialists impounds, keeping track of what trucks are in service and what employee has that specific truck or equipment checked out and the required paperwork to be filled out before leaving base, light cleaning duties around the shop and updating management accordingly with daily activities ● Work closely with multiple police departments, car dealerships, apartment complexes, transport companies and other tow companies
Steven Scott Management, IncLeasing Consultant
Sep. 2018 - Feb. 2019Maintain proper resident and property files in the computer system via Yardi, Google Drive and any other forms of documentation related to resident and property records ● Process required resident forms, pull reports and related information for audits, confirm leases are signed prior to move-in and ledgers are paid in full prior to residents obtaining keys ● Ensure apartments are ready for show to prospect residents including model units and vacant units ● Obtain detailed and up to date knowledge of lease terms, specifications and all community policies ● Perform random “shopping” at competitive properties and completing market updates ● Staying fully informed of current rental rates, sizes, locations and all amenities of the property ● Answer phones, emails, voicemails and any other inquiries for potential prospect residents that are interested in the property ● Process PO’s for approval and obtain any missing information for submission of PO’s to property manager ● Assist in planning resident events with other staff members and vendors to engage our community with fun events on a monthly basis
Wells FargoData Entry Clerk
Jun. 2015 - Sep. 2018Run and build multiple reports every day in the Compliance Management Reporting software for loans that have upcoming due dates, for loans that have passed their due dates, and for loans that are now out of compliance ● Follow up with team members and managed resource employees regarding loans approaching compliance and ensure those loans meet the necessary criteria before being sent to the county for recording in the required time frame ● Send communication of finished reports to the department, upper management, and other lines of business that are impacted by our day-to-day activities ● Processing Lien Release documents following county and state guidelines ● Utilize programs such as: MSP, ICMP, Rekon, ResLog, TrackerMS, Check Housing Unit Customer Service Knowledge You can use (CHUCKY), and LR Data Center
Wells FargoCollections Specialist
Dec. 2011 - Jun. 2015Handle inbound and outbound calls answering questions regarding homeowners mortgage such as escrow analysis, taxes, insurance and payment changes utilizing imaging platforms ● Handle inbound and perform outbound calls to homeowner’s in regard to mortgage account status while utilizing multiple systems such as: MSP, ERNG, Easy Pay, and SOTA ● Call homeowners in regard to delinquent account status in attempt to collect funds on past due accounts. Following FDCPA rules and guidelines in a very regulatory environment driven by goals and performance objectives
Life UniformSales Associate/Acting Manager
Apr. 2011 - Dec. 2011Assist fitting customers in medical scrubs based on their requests, necessities, or restrictions<br>Complete daily bookwork including, but not limiting: sales performance, units per transaction, inventory<br>Assisting customers with special orders
LifeWorks, IncPCA
Jun. 2008 - Apr. 2011St. Paul, MNPersonal Care Attendant for two boys with mild to severe autism Improve life skills through daily nutritional education Patiently attend to their specific life needs such as sensory issues, speech impediments, and basic grooming essentials Organize daily activities and appointments and provide transportation for all appointments and hobbies Assist the boys with furthering their self development and interests Life Uniform
Festival FoodsBookkeeper, Customer Service Representative, Cashier
Jun. 2006 - Aug. 2009Hugo, MNSupervised staff of eleven with their daily tasks and jobs Balanced eight cash register drawers from grocery store and coffee shop Submitted nightly deposits ranging from $6,000 to $10,000 Resolved customer complaints
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