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Work Background
PrenuvoMedical
Jun. 2025
Reverence CareOperations Associate
Jan. 2023Manage and coordinate scheduling operations for a large team, ensuring efficient allocation of resources and timely completion of tasks Collaborate with various departments to streamline processes and enhance overall operational efficiency Provide support and guidance to team members to optimize performance and maintain high standards of service
Forward MedicalPatient Care Coordinator
Jan. 2019 - Jan. 2023Delivered seamless member support to 100-200 patients daily via multiple sources, including chat, email, and phone, ensuring the highest level of care Assessed, triaged, and managed all medical concerns and feedback from users Collaborated with interdisciplinary teams to facilitate clinical and administrative functions, aiding physicians and nurse practitioners in providing patient care
Complete HealthBusiness Manager
Jan. 2006 - Jan. 2019Oversaw daily operations for a busy healthcare office, managing forecasting, human resources, and employee payroll functions, and onboarding and training new and existing employees Managed a team of 15 Supported services for more than 100 patients per week, focusing on customer satisfaction and increasing revenue through average transaction per patient Enhanced team performance and billing accuracy by implementing updated coding techniques and ICD-10 compliance Secured sensitive files and ensured HIPAA compliance
Wellcare ChiropracticBusiness Manager
Jan. 2001 - Jan. 2006Oversaw day-to-day operations, organized administrative tasks, and managed office supplies and equipment Coordinated meetings, handled correspondence, provided administrative support, and managed taxes, HR, and payroll Ensured smooth office functioning, fostered a positive work environment, and promoted effective communication and teamwork among staff Implemented and utilized effective CPT and ICD-10 coding techniques to ensure proper prescription financing and billing issue mitigation Facilitated and oversaw the production of multiple projects from initiation to completion Analyzed modern trends and utilized more effective initiatives to enhance overall operating processes Organized and led meetings to address issues and facilitate a more functional work environment Strategically secured information for ease of retrieval and tax processing
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