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Work Background
Therakos LLCProduct Support Specialist
Dec. 2024
Mallinckrodt PharmaceuticalsProduct Support Specialist
Apr. 2017 - Dec. 2024Product support specialist providing customer troubleshooting assistance for the Therakos CELLEX product line. Documenting customer complaints in complaint management systems in accordance to regulatory requirements. Presenting product overview training to internal employees and new hires. Supporting third party distributor in Latin America with complaint documentation, training and process improvements. Collaborating with cross functional teams to ensure complaint closure rates and metrics are achieved, complaint data is accurate and process improvements are completed.
Johnson & JohnsonCustomer Technical Support Specialist, Customer Trainer
Oct. 2008 - Mar. 2017Raritan, NJAssisted customers with troubleshooting the Janssen Diagnostics, LLC Cell Search System. Conducted customer training for the Janssen Diagnostics, LLC Cell Search System. Developed and conducted complaint management training for a third party provider. Collaborated with the quality team on complaint investigations and trends. Assisted customers with troubleshooting the Ortho Clinical Diagnostics ProVue Analyzer, AutoVue Analyzer, manual gel and tube testing for their transfusion medicine platform. Collaborated with the quality team on complaint investigations and trends.
Newark Beth Israel Medical CenterMedical Technologist- Blood Bank
Jun. 1992Newark, NJASCP(BB) certified' Performing all phases of serologic testing of patient samples and donor units for transfusions. Proficient with the Ortho Clinical Diagnostics ProVue Analyzer and manual gel testing, Immucor Echo Analyzer, and manual tube testing. Previous lead tech for the blood bank laboratory. Current status PER DIEM.
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