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Work Background
iQeraBusiness Manager
Mar. 2023Port Louis, MauritiusOperations ➢ Participate in the preparation of the budget-Turnover and Payroll - Be the point of contact and ensure a good relationship with the clients - internal or external o Participate in project design and implementation of services o Follow action plans, analysis… ➢ Acquire full control of the activity (process, product, flow, schedule, etc. ➢ Pilot and enhance productivity (per employee, per team, per client) o Monitor and analyse productivity indicators per employee and KPI o Identify and implement corrective actions ➢ Develop the performance of the department (quantitative and qualitative aspects) ➢ Lean on the Training Department to ensure a good quality of service of our employees in order to respect our customer commitments and the achievement of objectives ➢ Participate in meetings and preparation of operational summaries: COPIL (comité de pilotage), weekly production meetings, Comité de Surveillance, Comité de Performance… ➢ Participate in the continuous improvement of processes ➢ Ensure proper compliance with company rules and regulations ➢ Provide and communicate reports about team productivity, performance and quality Strategic ➢ Be part of the company's strategic projects ➢ Participate in the implementation of business solutions software ➢ Proactively initiate, establish and implement policies and procedures to improve business standards, productivity and quality ➢ Research, review and upgrade service standards to optimize resources, quality of service and knowledge ➢ Draft and submit budget proposals, and recommend subsequent budget changes Human Resources ➢ Monitor team performance to ensure that objectives are met as per defined goals and targets ➢ Supervise employee's production and counsel towards improved efficiency to be align to the group’s strategy and the commitments made to our clients ➢ Support team and develop soft skills with training and development activities ➢ Engage employees in trust building and bonding exercises
GPO LimitedManager
Jun. 2020 - Feb. 2023MauritiusIn my position at GPO Limited, I am actively involved in the ISAE 3402 audit and liaise with external auditors to ensure regulatory compliance. I have also reviewed accounting and financial controls as well as operational issues and implemented corrective action plans, enhancing operational efficiency and improving customer satisfaction scores. My role also includes the supervision and training of staff to ensure the company provides an exceptional service to stakeholders.
AccentureTransition and Programme Manager - Global Mobilization
Sep. 2012 - May. 2020MauritiusThe time spent at Accenture helped me to develop skills like time management, critical thinking and problem solving, to name a few. I also developed a deep understanding of project management and the process of transitioning from plans to successful projects completed within set scope and budget. I worked on various projects ensuring that all steps were executed within established frameworks while eliminating critical path roadblocks and mitigating risks. Working with multiple stakeholders enhanced my communication skills and equipped me with the right tools for my career.
AccentureBusiness Operations Manager
Dec. 2003 - Sep. 2012MauritiusThe first 9 years I spent at Accenture were full of learning experiences. The main focus of my role was on supporting company growth by working constructively with operational delivery teams and partners to generate new business opportunities and ensure successful project delivery. I also helped to devise strategies to improve work quality, productivity and service. I developed good analytical skills through the analysis of financial data and monitoring and review of operational performance of the company. It was also a good opportunity to apply my supervisory skills as I was responsible for a team of 20 staff members.
HLB Appavoo & AssociatesAudit & Tax Semi Senior
Jan. 2001 - Dec. 2003MauritiusAt HLB Appavoo & Associates, I was given a first opportunity to understand how organisations function. I learned on-the-job and successfully completed Income Tax Computations and Schedule of Capital Allowances for companies, société and sole traders and timely filing of CPS, Annual Income Tax Returns, P.AY.E and VAT returns. While I grew on the job, I was involved in rigorous audits followed by the implementation of PAYE systems at Client's premises. I acquired extensive experience in the field of accounting and auditing as I was involved in the preparation of Individual's Net Worth and Statement of Assets and Liabilities and advised and supported clients for Income Tax and VAT Investigations at the Assessing, Objection and Appeal Levels.
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