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Work Background
RESOLUTION SPECIALIST INCExecutive Legal Assistant
Feb. 2022• Manage team operations for legal department, overseeing debt settlement processing, attorney communications, and CRM documentation. • • Draft and send Letters of Authorization (LOAs), hardship reviews, and legal correspondence on behalf of clients. • • Negotiate with creditors to achieve favorable settlements and secure written agreements. • • Guide clients through approval, agreement, and payment procedures, ensuring full understanding and satisfaction. • • Maintain accurate records of all creditor communications and legal filings. • • Support compliance efforts by entering legal data from summons and official documents into company systems. • • Monitor KPIs such as settlement success rates and average debt reduction.
ClearOne AdvantageDebt Negotiator
Mar. 2018 - Jan. 2022Baltimore, Maryland, United States• • Negotiated directly with creditors to secure optimal debt settlement terms for clients. • • Maintained accurate logs of negotiation progress and creditor responses. • • Provided consistent follow-up to ensure timely resolution and client satisfaction. • • Educated clients on debt resolution processes, terms, and outcomes.
Safe-At-HomeIndependent Home Care Provider
Sep. 2015 - Sep. 2017Maryland, United States• • Delivered compassionate, one-on-one care to elderly and disabled patients within their homes. • • Assisted with daily living needs, including bathing, dressing, medication administration, and mobility support. • • Accompanied patients to medical appointments and provided emotional support as a trusted companion.
LincareCustomer Service Representative
Apr. 2015 - Jul. 2016Easton, Maryland, United States• • Handled an average of 100+ inbound customer calls daily, addressing product inquiries and service requests. • • Delivered a high-level customer experience to promote retention and build long-term client relationships. • • Provided accurate, up-to-date information on sales promotions, product features, and company policies. • • Managed a high volume of daily paperwork while collaborating with accounting on invoicing and shipping issues. • • Resolved customer concerns quickly and empathetically, ensuring customer satisfaction and loyalty.
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