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Work Background
Ibom AirSenior Inflight Customer Experience Lead
Jul. 2019
Ibom AirSenior Flight Attendant
Feb. 2019
Med-View AirlineInternational Flight Attendant
Apr. 2016 - Jan. 2019Lagos,NigeriaMy job description includes: Conducting proper checks on all safety and emergency equipments onboard the aircraft. Carrying out thorough security search on the aircraft. Be fully aware of all emergency procedures and actions. Administer first aid in any medical emergency situation onboard. Reassure passengers and maintain a claim disposition even when faced with deadly security threats. Offer quality customer service to passengers from the moment of boarding through take-off and then landing.
Vedic Lifecare HospitalGCC (Guest Care Coordinator)
Feb. 2016 - Mar. 2016Lekki Phase 1 ,LagosWorking in this position, I had the mandate of performing the following: Welcome and register guests (patients). Create bills for each service the guest intends to receive. Direct them to the next stage of getting their vitals checked before proceeding to the doctor. Liaise with the doctors to give adequate information about their guests. Call guests to remind them of their next visit and confirm their availability.
Sponge LimitedCall Force Manager
Aug. 2015 - Oct. 2015Whilst in this position I oversaw the call force that facilitated the 60th anniversary promotion and sales drive for Nigeriasβ largest dairy products supplier resulting in a 10% increase in sales, my tasks included: The supervision of call centre agents, ensuring that all agents adhered to and were well informed of the tasks required of them. Monitoring of up to 3500 incoming and outgoing calls weekly, ranging from problem resolution, answering enquiries, ultimately ensuring that this aspect of the CRM systems ran effectively. Prepare daily reports on all calls, thus allowing us to monitor the progress of the campaign. Prepare weekly performance report in order to assess the effectiveness of the agents, and make recommendations based on data and insight.
Discovery Airways LimitedFlight Attendant
Dec. 2013 - Dec. 2014LagosAfter an intensive training for one month and a two weeks conversion course, I became equipped with the knowledge and skill to perform the following: Conduct proper checks on all safety and emergency equipments onboard the aircraft. Be fully aware of all emergency procedures and actions. Administer first aid in any medical emergency situation onboard. Reassure passengers and maintain a claim disposition even when faced with deadly security threats. Offer quality customer service to passengers from the moment of boarding through take-off and then landing.
Teslim Balogun StadiumSupervisor
Nov. 2011 - Oct. 2012My service to the government for one year at the stadium was to: Keep record of all sport activities that took place in the stadium. See to the regular conduct of maintenance check of the facility. Prepare monthly staff performance report.
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