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Work Background
Election Systems & SoftwareSenior VP, Product Development / VP & General Manager
Dec. 2016 - Dec. 2022Omaha, Nebraska, United StatesES&S is the nation’s largest voting machine manufacturer with 42 offices across US/Canada and 50%+ market share. I provided transformational vision, strategy, and direction while supervising 110+ direct/indirect reports responsible for software development, management, QA, and Tier 3 support. I also spearheaded the transformation of the corporate IT function. One major accomplishment was leading the ground-up redesign of outdated flagship product portfolio impacting many thousands of end-users across thousands of localities. Key results: - Created from the ground up the most secure e-pollbook product suite on the market. - Transitioned product suites from legacy client/server desktop tools to current web-based architecture. - Elevated company’s competitive standing and increased customer retention/acquisition. - Unified three fractured product groups, significantly improving staff accountability, project outcomes, and costs. - Advocated for and helped onboard company’s first Senior VP of Security/CISO focused on organization-wide security. - Realized, via optimization, 90% decrease in time to report election results from flagship tabulation products. - Implemented mandatory multi-factor authentication for all customer systems.
Election Systems & SoftwareDirector, Voter Registration Systems (VRS) / Manager, VRS
Mar. 2011 - Dec. 2016Omaha, Nebraska, United StatesI rejoined ES&S in charge of driving the evolution of voter registration/electronic pollbook product suites, and had the added opportunity of supervising and mentoring four managers and their 18 subordinates. Innovation and operational contributions include: - Guided implementation of centralized systems/networks in multiple US states and territories. - Ensured operation and connectivity of tens of thousands of polling sites where e-pollbook was concerned. - Commanded cross-functional effort that converted product suite to cost-effective, web-based architecture. - Hardened systems to predetermined benchmark while implementing best practices and CIS Controls. Growth contributions include: - Developed and implemented new SaaS business model and Online Services business unit for hosting voter registration systems. - Cultivated 3rd party vendor partnerships and provided expertise to pre-sales engineering cycle.
GC Incentives | GiftCertificates.comSenior Director, Information Technology and Information Security
Sep. 2009 - Mar. 2011Omaha, Nebraska, United StatesHaving achieved the CEO’s objectives in my first role (see below entry), I was promoted to oversee entire daily operations of corporate networks and telephony, including B2B/B2C website and e-commerce environments. Key contributions: - Headed IT procurement that provided superior functionality, reduced costs, and maintained flat expenses YOY. - Instituted Information Security Awareness training and created/executed all-inclusive information security policy and framework. - Led vulnerability assessment, data retention policies, and end-to-end encryption of web/file transfer servers. - Drove architecting of enterprise VMware conversion and introduced new virtualization solutions. One of the most self-rewarding accomplishments was influencing a true culture change within my department. I steered our teams from accepting status quo without concern to understanding innovation and adopting new technology with excitement.
GC Incentives | GiftCertificates.comDirector of IT Services and Network Architect
Jul. 2007 - Aug. 2009Omaha, Nebraska, United StatesAfter enduring the 2000’s dotcom bubble, this $80M ecommerce provider of incentive gift products needed help keeping up with the market. The CEO hired me on as the technical infrastructure and security ‘fixer’. Objective: Revamp entire corporate IT infrastructures and datacenter for customer-facing web presence, eliminate wasteful IT practices, and achieve/continually improve PCI compliance. Mission accomplished in ~18 months. Subsequently, while running an integral Help Desk responsible for systems impacting business across 50 states, I: - Rebuilt tech team with ‘leading edge’ talent to meet short and long-term goals. - Developed and executed go-forward IT plan focused on commercial products, Open Source, and easy upkeep. - Established vendor relationships and standardizations that realized greater operational efficiencies. - Drove IT asset migration from west coast to Midwest with zero downtime and no blackout/brownout. - Instituted system-wide monitoring and ongoing vulnerability testing, ensuring >99.9% uptime on platforms. - Cut budget >50% while enhancing business-critical IT capabilities.
Election Systems & SoftwareNetwork Architect / Enterprise Systems Designer
Mar. 2001 - Jul. 2007Omaha, Nebraska, United StatesThis was an exciting opportunity to be on the cutting edge of tech and creativity within the elections space. At a period of extreme growth and change in business and physical footprint of headquarters, I was hired to completely re-architect the corporate network while developing new products for internet delivery. Right up my alley! I led all software/network maintenance activities for multiple projects and the pre-sales engineering function, driving design, specification, pricing, release, and ongoing support. Key contributions: - Served as only main solutions architect for Centralized Voter Registration Network implementation. - Contributed to 10-year contract continuity representing >$14M revenue per state. - Co-created and implemented disaster recovery operations.
US Department of Agriculture - Natural Resources Conservation ServiceComputer Specialist / Computer Clerk
Jan. 1992 - Dec. 2001Lincoln, Nebraska, United StatesIt was gratifying at a young age to convince other managers that there’s a different, better way to conduct business. On the flip side, it was humbling to commit a grave error—in my first year on the job I erased a key mainframe used by soil scientists and gratefully spent two weeks with my boss to restore it to its previous state. That taught me a valuable lesson I’ve never forgotten: even the brightest minds make mistakes, and a competent IT person should always have a good backup on which they can rely.
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