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Work Background
Digi MantramOnline Business Manager (OBM) & Digital Marketing Specialist
Nov. 2023Mumbai, Maharashtra, IndiaKey responsibilities: Currently manage operations for seven supermarket branches remotely, ensuring efficient workflows, KPI tracking, and inventory optimization. Lead virtual teams, conduct check-ins, and drive process improvements to boost productivity. Support senior leadership as an Executive Assistant, handling calendars, emails, client follow-ups, travel, and digital documentation using SOPs and automation tools. Plan and create social media content, including captions and Canva designs, to enhance brand visibility. Coordinate Zoom meetings, manage notes and recordings, and support CRM setup for smooth client onboarding. Conduct market research and prepare reports to aid strategic planning and growth. Conduct soft skills training for in-house staff and virtual teams to improve communication, collaboration, time management, and leadership abilities.
Star Home Super MarketOperations Manager & Executive Assistant
Oct. 2022 - Nov. 2023Mumbai, Maharashtra, IndiaKey responsibilities: Managed operations across 7 Star Home Super Market outlets, ensuring smooth workflows and policy adherence. Held daily reviews with store managers to track KPIs and drive improvements. Oversaw inventory control, minimized wastage, and ensured timely restocking. Executed sales promos and retention strategies to boost revenue. Recruited, trained, and led staff for better productivity and service. Handled customer escalations to maintain a top-notch in-store experience. As Executive Assistant, managed leadership schedules, meetings, and reports. Created presentations, dashboards, and coordinated with vendors. Bridged communication between management and teams for seamless execution.
Tech MahindraCustomer Retention Advisor
Oct. 2019 - Jul. 2022Mumbai, Maharashtra, IndiaKey responsibilities: Call Management: Handle inbound/outbound calls for cancellations, upgrades, and sales. Issue Resolution: Address and resolve customer concerns efficiently. Follow-Ups: Ensure timely follow-ups on pending queries. Sales & Retention: Resell policy benefits to maximize retention. Professional Communication: Maintain discretion and tact in interactions. Account Setup: Manage new customer onboarding and contracts. Sales Performance: Meet or exceed monthly sales targets.
ADNOC GroupRoustabout & Floorman/Roughneck on Offshore Cyber Rig
Mar. 2012 - May. 2018Abu Dhabi, Abu Dhabi Emirate, United Arab EmiratesKey responsibilities: Rig Floor Operations: Support pump operations, manage shale shaker tasks, and maintain a clean, organized rig floor. Equipment Maintenance: Inspect and maintain rig floor equipment, including wire/fiber lines, slings, and lifting gear. Safety Compliance: Ensure all lifting operations adhere to safety protocols and conduct pre-use safety checks on rig floor equipment. H2S Operations Support: Assist H2S Engineer in rig floor operations, ensuring safe execution of procedures.
Sutherland Global Service LimitedSr. Tech Support (Software Dept.)
Nov. 2010 - Jan. 2012Mumbai, Maharashtra, IndiaKey responsibilities: Customer Support: Manage inbound calls, interact with customers, and deliver accurate solutions. Problem Resolution: Diagnose issues, research solutions, and guide clients through corrective steps. Technical Assistance: Troubleshoot problems, address user queries, and ensure optimal workstation and LAN performance. Product Upselling: Recommend and upsell products/services while providing telecom solutions.
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