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Work Background
GardencupDirector of Fulfillment, Logistics, & IT
Dec. 2024Dallas, TX➤ Led logistics, fulfillment, and IT systems that supported 10% YoY growth, scaling infrastructure to meet the needs of a high-growth consumer startup. ➤ Overhauled IT operations, reducing downtime by 87% and significantly improving data visibility and team efficiency. ➤ Improved on-time delivery rates by 14% and reduced fulfillment errors by 60% through process optimization and strategic cross-functional alignment. ➤ Developed KPI dashboards and implemented performance tracking tools that enabled real-time operational insights and continuous improvement.
Snap KitchenDirector of Operations & Supply Chain
Oct. 2021 - Jan. 2025Fort Worth, Texas, United States➤ Restructured fulfillment and distribution operations, reducing spend by 22% in the first 30 days through renegotiated contracts, facility reorganization, and process redesign. ➤ Led a cross-functional team of 60+ across six facilities, achieving a 30% increase in operational efficiency and setting new performance standards. ➤ Designed and launched a direct-to-consumer packaging and delivery model, boosting DTC order volume by 45% within 90 days. ➤ Secured multimillion-dollar financing for operational transformation, achieving full ROI in under six months through inventory and workflow improvements. ➤ Integrated advanced analytics into operational planning, resulting in an 81% reduction in planning errors and more accurate forecasting.
Pegasus Logistics GroupAccount Manager II
Mar. 2019 - Jun. 2021Coppell, Texas➤ Managed a $25M+ logistics portfolio for a Fortune 500 tech client, owning all aspects of execution, financial performance, and strategic alignment. ➤ Reduced transit delays by 35% through route redesign and FTL optimization, directly improving client service metrics. ➤ Improved gross margins by 23% YoY by leading pricing strategy and enhancing carrier negotiations without compromising delivery quality. ➤ Streamlined cross-border operations, improving international shipping speed and compliance across complex regulatory landscapes. ➤ Served as the client’s operational lead, aligning cross-functional teams with key KPIs and driving continuous improvement initiatives.
Central TransportLTL Account Manager
Aug. 2018 - Mar. 2019Dallas/Fort Worth Area➤ Maintained a 98% client retention rate, driving regional market growth through proactive client management and customized shipping solutions. ➤ Increased book of business by 15% within 6 months, leveraging operational insights and consultative selling. ➤ Reduced freight claims by 5% through targeted service improvements and hands-on account management.
FedEx CorporationField Sales Account Executive
Oct. 2013 - May. 2018➤ Ranked in the top 3% of sales performers nationwide, earning President’s Club honors and consistently exceeding annual sales targets. ➤ Authored and rolled out a comprehensive sales training manual, accelerating onboarding and performance for new hires. ➤ Led territory expansion and customer success programs that drove sustained revenue growth and improved retention across key markets.
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