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Work Background
Bank of AmericaTechnical Program Manager
Jan. 2024• Orchestrated Client Services: Led the delivery of Oracle database services, ensuring uninterrupted operations, meticulous transaction tracking, real-time reporting and data provisioning, and resource support to guarantee a seamless experience. • Agile Methodology Champion: Promoted and organized Agile Methodologies, including Scrum Workshops, Software Demos, and Code Reviews, to instill the importance of Agile practices across all projects, optimizing project management and execution. I led oracle database services team to provision and certify new databases. • Project Scope Refinement: Collaborated with clients to define project scopes and objectives, ensuring a clear understanding of deliverables, timelines, and expectations. • Risk Mitigation: Proactively identified and addressed project risks, employing effective risk mitigation strategies to maintain project timelines and quality standards. • Cross-Functional Collaboration: Worked closely with cross-functional teams, ensuring efficient coordination and communication between departments to achieve project goals and maintain client satisfaction. • Performance Metrics Monitoring: Regularly monitored and analyzed performance metrics to gauge the success and impact of project initiatives, making data-driven decisions for continuous improvement. Tags: Client Services Agile Methodologies Project Management
TenerityClient Delivery Manager
Sep. 2020 - Jun. 2023Spearheaded the management and delivery of client services, guaranteeing uninterrupted operations, meticulous transaction tracking, real-time reporting, and data provisioning, while providing resource support for a seamless client experience. Strategically implemented initiatives to elevate customer experience, prioritizing swift transaction recognition and seamless loyalty point allocation in loyalty program offers. Cultivated and nurtured robust partner relationships through prompt support for partner requests, comprehensive issue resolution, feedback solicitation and provision, and active promotion of innovative solutions. Exercised meticulous fiscal control by overseeing project budgets, tracking expenditures and allocations to ensure projects adhered to budgetary constraints without compromising service quality. Advocated and coordinated the adoption of Agile Methodologies, including the organization of Scrum Workshops, Software Demos, and Code Reviews, fostering the importance of Agile practices across all projects to optimize project management and execution. Collaborated closely with clients to refine project scopes and objectives, ensuring a shared understanding of deliverables, timelines, and expectations. Diligently ensured client contentment by exceeding expectations, promptly addressing issues and concerns, and delivering valuable services using Open APIs to meet client requirements effectively. Tags: Client Services Customer Experience Partner Relations Fiscal Management Agile Methodologies Project Management
LTI - Larsen & Toubro InfotechTechnical Program Manager – Fintech Citibank
Jan. 2019 - Sep. 2020Spearheaded and managed multiple intricate projects in the Fintech Open Banking sector, fostering collaboration among cross-functional teams to guarantee the successful deployment of Authorization API services. Oversaw the coordination efforts with aggregator partners, including Intuit, EMoney, and Expensify, to facilitate the seamless transition of their customers from screen-scraping APIs to Fintech Open Banking APIs, thereby strengthening business relationships. Managed a suite of Open Banking APIs implemented as Spring Boot microservices, ensuring their seamless integration with the PCF (Pivotal Cloud Foundry) infrastructure and APIm (API Management) systems, thereby ensuring optimal performance and reliability. Proactively identified potential project risks and devised mitigation strategies to maintain project timelines and deliverables, ensuring consistent alignment with project objectives. Assumed the role of a Scrum Master, orchestrating daily scrum meetings, overseeing team burn-down tracking in JIRA, and swiftly resolving impediments to foster Agile practices and principles within the project team. Organized and conducted Agile Methodology and Scrum Workshops, Software Demos, and Code Reviews, instilling the significance of Agile practices and continuous improvement in project management, thereby contributing to enhanced project efficiency. Tags: Project Management Fintech Open Banking Authorization API Microservices Agile Methodologies
WiproTechnical Project Manager Client Citibank
Jan. 2017 - Jan. 2018Irving TexasWaterfall: Provided visionary leadership and actively nurtured an innovative culture within the technology solutions team, contributing to the creation, direction, and execution of inventive solutions meeting global customer requirements. This led to the development of cutting-edge technology solutions. Orchestrated comprehensive planning, direction, coordination, implementation, and post-implementation support for critical projects Tags: Agile: Spearheaded the delivery of the Zelle Pay product, leveraging Microservices for login and transaction detail components while utilizing APIs from the Early Warning System. Managed coordination and documentation of release planning meetings with Early Warning System and Citibank stakeholders, ensuring agile releases at the Payment COE level. Served as a Scrum Master/Technical Project Manager for delivering Citi APIs to MasterCard providers, optimizing Citi Pay services, and improving the digital wallet experience. Coordinated and documented release planning meetings with MasterCard and other stakeholders for agile releases within the Payment COE. Skillfully facilitated daily scrum meetings as a Scrum Master, meticulously tracked team burn-down, and adeptly resolved impediments. Organized Agile Methodologies, Scrum Workshops, Software Demos, and Code Reviews, emphasizing the importance of Agile practices within the project. Vigilantly monitored and resolved issues that emerged during the development process, ensuring project alignment and prompt challenge resolution. Managed the creation and maintenance of development processes within the Scrum framework, providing clear guidance for the development team. Ensured strict adherence to core Agile Scrum principles, emphasizing transparency, inspection, and adaptation, fostering a culture of continuous improvement. Tags: Agile Leadership Scrum Master Agile Practices Project Delivery Development Processes Performance Optimization
Tata Consultancy ServicesSenior Project Manager - Infrastructure and Application Projects (Waterfall and Agile) – Citibank
Apr. 2014 - Aug. 2016Citi - DallasWaterfall: Provided visionary leadership and actively nurtured an innovative culture within the technology solutions team, contributing to the creation, direction, and execution of inventive solutions meeting global customer requirements. This led to the development of cutting-edge technology solutions. Orchestrated comprehensive planning, direction, coordination, implementation, and post-implementation support for critical projects following the Waterfall framework. Tags: Strategic Innovation Waterfall Methodology Project Management Innovative Culture Relationship Management Project Execution Agile: Served as a Scrum Master/Technical Project Manager for delivering Citi APIs to MasterCard providers, optimizing Citi Pay services, and improving the digital wallet experience. Coordinated and documented release planning meetings with MasterCard and other stakeholders for agile releases within the Payment COE. Skillfully facilitated daily scrum meetings as a Scrum Master, meticulously tracked team burn-down, and adeptly resolved impediments. Organized Agile Methodologies, Scrum Workshops, Software Demos, and Code Reviews, emphasizing the importance of Agile practices within the project. Vigilantly monitored and resolved issues that emerged during the development process, ensuring project alignment and prompt challenge resolution. Managed the creation and maintenance of development processes within the Scrum framework, providing clear guidance for the development team. Ensured strict adherence to core Agile Scrum principles, emphasizing transparency, inspection, and adaptation, fostering a culture of continuous improvement. Tags: Agile Leadership Scrum Master Agile Practices Project Delivery Development Processes Performance Optimization
Quinnox INCTechnical Support Manager - Waste Management
Oct. 2013 - Jan. 2014Houston USAOversaw and managed support activities pertaining to waste collection, operations, and disposals, ensuring the efficient functioning of waste management applications. Production Issue Resolution: Provided technical leadership within the team, including estimating and evaluating project efforts and schedules, managing team members, and addressing grievances. Additionally, played a pivotal role in training team members on technical project architectures to enhance their skills and expertise. Conducted comprehensive review sessions to provide valuable input to the team, focusing on framework analysis, design patterns, and prototype specifications. These sessions aimed to refine the technical approach and enhance project outcomes. Efficiently identified and comprehended the specific business needs of the organization within the context of waste management. Orchestrated the swift transition and deployment of technical solutions that aligned with the business plan, aiding the company in meeting revenue budgets and accommodating customer growth. This involved aligning technical solutions with the broader strategic objectives of the organization. Analyzed waste management data and metrics to identify areas for improvement and efficiency gains, enabling data-driven decisions for process optimization. Ensured that waste management processes and applications adhered to all relevant regulatory and compliance standards, guaranteeing the responsible and environmentally sound disposal of waste products. Tags: Waste Management Technical Leadership Resource Management Quality Assurance Compliance Standards Data Analysis
Fidelity InvestmentsProgram Manager Managing Infrastructure and Application Projects
Aug. 2011 - Oct. 2013UtahAdministered a portfolio of infrastructure and application projects, assuming responsibility for their planning, direction, and coordinated execution. Successfully carried out a business-as-usual infrastructure project, ensuring active master database failover capability for both write and read operations in the event of a genuine disaster. This encompassed establishing replications to other active production databases. Took the lead in Linux migration projects for application servers, facilitating the seamless migration from legacy systems to newer, more efficient platforms. Conducted comprehensive assessments of both legacy and non-legacy applications, offering recommendations to clients and stakeholders regarding the migration away from legacy systems when deemed appropriate. Efficiently decommissioned legacy applications and coordinated the decommissioning of Solaris middle-tier application layers with Linux-based solutions, ensuring a smooth transition. Project Schedule Tracking: Vigilantly monitored project schedules to ensure timely delivery, adhering to the Fidelity Software Development Life Cycle (SDLC) methodology for consistency and quality across all projects. Directed, defined, and coordinated project issues, set objectives, developed requirements, planned schedules, estimated costs, and maintained profit and loss (P&L) accountability. Tags: Infrastructure Management Disaster Recovery Project Leadership Application Migration Stakeholder Communication Project Schedule Adherence
SyntelProject Manager- American Express (Implemented Travel cards for Amex global prepaid for Amex partner
Apr. 2010 - Aug. 2011UtahTook the helm in planning, directing, and coordinating projects, overseeing the implementation of Travel cards for American Express Global Prepaid across various Amex-partnered banks in Brazil and AAA clubs in the USA. Managed the entire card life cycle. Provided leadership for cross-functional and cross-vendor project teams, collaborating closely with Business Analysts, technical teams, risk and compliance specialists, anti-money laundering experts, and business partners to identify business requirements and translate them into technology solutions. Ensured strict adherence to the American Express Software Development Life Cycle (SDLC) process compliance and standards, aligning projects with established best practices and quality standards. Diligently managed project budgets to ensure the accurate reflection of project budgets and comparisons to actual expenses within Clarity, contributing to efficient cost management and resource allocation. Orchestrated collaboration with vendors and partner banks to facilitate the successful implementation of Travel cards and other project deliverables, fostering strong relationships and efficient collaboration. Managed changes in project scope, schedule, and costs, assessed the impact of changes, and implemented necessary adjustments to ensure project objectives were achieved. Tags: Project Management Cross-Functional Teams Scope Definition Budget Management Vendor Collaboration
IBMPfizer - Onsite Delivery Manager/Project Manager
Sep. 2009 - Apr. 2010Greater New York City AreaAs an Onsite Delivery Manager for Pfizer's PAH, engaged with the client to understand their needs, address concerns, and maintain a strong client relationship. Managed delivery trackers to monitor project progress and compliance, maintaining transparency and accountability. Conducted governance calls to facilitate effective project oversight and decision-making. Worked on RFP (Request for Proposal) proposals and Due Diligence activities, contributing to the development of competitive proposals and an understanding of project requirements. Collaborated with the core RFP team to develop RFP responses related to delivery models, staffing, and induction programs for Pfizer SAMS bid, demonstrating expertise in bid management.
IBMSprint - Delivery Manager
May. 2007 - Sep. 2009Pune Area, IndiaAt Sprint. Served as a Program Manager for Sprint (USA), overseeing a team of 45 professionals in an onsite/offshore model, managing the delivery of applications using Agile Methodology. Collaborated with the onsite liaison team to develop proposals and present innovative solutions to enhance the quality of project delivery. Worked closely with client leads and managers to review business requirements, prepare project documentation, and create comprehensive project plans. Reviewed work pipelines and resource plans regularly with client managers to optimize resource utilization and meet business and revenue goals. Ensured delivery excellence across all projects, coordinating with onsite teams and clients to facilitate smooth and timely delivery. Tags: Onsite Delivery Management Program Management Agile Methodology RFP Proposals Resource Allocation Governance Scope Management Business Requirement Analysis Client Engagement Delivery Excellence Process Adherence Staffing Leadership Proposal Developmen Resource Planning
IBMHarrah's program manager
Jan. 2007 - May. 2007Las Vegas, Nevada AreaFunctioned as a part of the sales team in the pre-engagement phase responsible for giving presentation on execution of onsite offshore model business with Harrah’s casino client. Came up with presentations on project execution-offshore / on site model and was appointed as an onsite Project Delivery Manager for this project. The project was basically product development /website development for Harrah’s client.
BioImageneDelivery Manager
Apr. 2006 - Jan. 2007Pune Area, IndiaEffectively managed multiple client accounts, overseeing the complete project lifecycle from post-sales activities, including the creation of statements of work, project management, cost estimation, and deliverables, through to the successful delivery of products to customers. Engaged closely with clients, addressing their needs and concerns, ensuring transparent communication, and nurturing robust client relationships. Actively participated in product demos, providing valuable insights and expertise. Leveraged a range of technologies to support project delivery, including application servers like WEBLOGIC and JBOSS, software development employing JSP and JAVA 2.0, version control through CVS, and database management utilizing Oracle 10i and the Toad GUI for Oracle. Compiled and delivered regular project reports to clients and stakeholders, offering insights into project progress, issues, and key milestones. Actively pursued opportunities for process enhancement and optimization, ensuring that project management practices remained efficient and effective in meeting client and business requirements. Tags: Account Management Client Relationship Technology Utilization Risk Management Quality Assurance Project Reporting Process Improvement
QuinStreetProgram Manager
Feb. 2003 - Feb. 2006California and PuneSupervised the maintenance of existing school and campus-based websites, with a primary focus on front-end code developed using JSP. This involved ongoing updates and enhancements to ensure optimal site functionality. Actively contributed to online form validations, adapting existing business validations through the use of JSP and Java. These enhancements aimed to improve user experience and streamline business processes. Led the creation of new school sites from inception, collaborating closely with designers who provided design concepts. Translated these designs into functional websites, implementing all required business validations to ensure the sites met their intended objectives. Effectively managed a diverse team of 30 professionals working in various groups and verticals, coordinating their efforts and facilitating seamless project execution. This included task delegation, guidance, and team building. Orchestrated the setup of an offshore office in Pune and played a pivotal role in scaling up project execution from offshore teams. This expansion enhanced resource utilization and cost-effectiveness. Leveraged a variety of technologies, including application servers such as WEBLOGIC and JBOSS, software development tools like JSP and JAVA 2.0, version control systems like Star Team and Perforce, and Oracle 8i databases using the Toad GUI for Oracle. These technologies played a critical role in project development and management. Tags: Project Maintenance Front-end Development Team Leadership Offshore Operations Technology Utilization Website Development
MODELN INCUI Web Developer/Java programmer
Jul. 2000 - Jan. 2003CaliforniaUI Web Developer/Java programmer
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