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Work Background
Cloud Craft IncProgram Manager
Apr. 2024United StatesI lead end-to-end project management across IT, marketing, and custom software development initiatives ensuring every project is delivered with clarity, purpose, and impact. Key Responsibilities: - Serve as the primary liaison for client onboarding, capturing needs through structured discovery and translating them into actionable project roadmaps. - Plan and execute projects using Agile, Waterfall, and hybrid methodologies tailored to industry and client goals. - Use tools like Microsoft Project, Zoho Projects, and Gantt/CPM models to manage timelines, resources, and deliverables. - Coordinate cross-functional teams to ensure streamlined collaboration and consistent communication from kickoff to final handover. - Conduct rigorous QA, UAT, and client training to ensure smooth post-launch adoption. I don’t just manage timelines. I translate business goals into clear roadmaps, unite teams under one vision, and guide clients through decisions that feel easy because they’re right.
XEOSOL Norge ASProject and Business Operations Manager
Sep. 2023 - Apr. 2024Lahore, Punjab, PakistanAt the intersection of finance, technology, and customer experience, I managed both the operational workflow and the full project lifecycle of .NET-based fintech products from concept to deployment. Key Responsibilities: - Led cross-functional Agile teams through every stage of project delivery from client onboarding and requirements to QA and launch. - Oversaw daily operations and streamlined internal processes to enhance efficiency and cross-departmental alignment. - Maintained rigorous compliance with industry standards and enforced security-first development practices. - Conducted risk assessments, budget management, and resource optimization to maximize project outcomes and operational ROI. - Acted as a strategic partner to clients, delivering fintech solutions that solved real problems — not just technical specs.
ED GroupProject Development Manager
Oct. 2022 - Sep. 2023Lahore, Punjab, PakistanLed construction projects from estimation to final delivery, serving as the primary client point of contact and ensuring every phase — from budgeting to execution — was completed with precision, transparency, and efficiency. Key Responsibilities: - Delivered accurate project estimations and cost proposals tailored to client budgets. - Managed end-to-end planning, scheduling, and risk mitigation for timely and on-budget delivery. - Acted as the lead liaison for clients, providing regular updates and fostering long-term trust. - Coordinated with architects, engineers, and contractors to align on quality, timelines, and scope. - Optimized project workflows through process improvements and best practice integration.
Shahkam Industries(Pvt) LtdIndustrial psychologist consultant
Apr. 2022 - Nov. 2022Lahore, Punjab, Pakistan
Virtual Employee Pvt. Ltd.Project coordinator
Jul. 2021 - Sep. 2022Lahore, Punjab, PakistanManaged operational coordination for a network of 22 vision care facilities across North Carolina and Colorado, ensuring seamless delivery of services ranging from annual eye exams to the management of ocular diseases such as glaucoma, cataracts, macular degeneration, and diabetic retinopathy. Key Responsibilities: - Acted as the central liaison between clinical teams, clients, and administrative staff to streamline operations across all locations. - Coordinated scheduling, resource allocation, and patient flow optimization to maintain high standards of care and compliance. - Ensured the timely delivery of optometric and ophthalmic services including refractive assessments, contact lens fittings, and disease management plans. - Supported project tracking, reporting, and internal alignment to uphold service quality and patient satisfaction. - Played a vital role in expanding care delivery models, implementing operational enhancements, and maintaining consistent communication with stakeholders.
Brink’s IncProcurement Specialist
Feb. 2021 - Jul. 2021Lahore, Punjab, PakistanOversaw and optimized the end-to-end procurement process to ensure timely, cost-effective, and quality-driven sourcing of goods and services across multiple departments. Key Responsibilities: - Managed vendor selection, negotiation, and performance to maintain consistent supply chain reliability and cost savings. - Developed procurement strategies aligned with project timelines, inventory requirements, and budgetary goals. - Conducted market analysis and forecasting to anticipate material needs and minimize procurement risks. - Coordinated with internal stakeholders to align purchasing with operational and project demands. - Ensured compliance with organizational policies and industry standards in all purchasing activities.
MG TECH SERVICES LIMITEDClinical psychology assessment
Jul. 2020 - Feb. 2022Lahore, Punjab, Pakistan
Olive Digital Pvt LtdFront Sales Executive
Apr. 2020 - Feb. 2021Lahore, Punjab, PakistanDrove high-conversion sales strategies across SaaS platforms and digital marketing services, helping businesses grow with solutions that solved real-world problems — not just filled pipelines. Key Responsibilities: - Sold subscription-based SaaS products and digital platforms tailored to client needs, including CRM, automation, and analytics tools. - Led full sales cycles from prospecting to demo to close with a consultative approach focused on ROI and long-term value. - Positioned SEO, PPC, social media, and funnel-based marketing services to B2B and B2C clients. - Built relationships with decision-makers across industries by delivering value-first proposals and marketing performance insights. - Collaborated with marketing teams to refine messaging, lead generation campaigns, and conversion-driven strategies.
AM CommunicationFloor Supervisor
Sep. 2018 - Apr. 2020Lahore, Punjab, PakistanDelivered front-line support for telecom clients, ensuring timely resolution of service issues, billing inquiries, and product guidance all while creating a seamless and empathetic customer experience. Key Responsibilities: - Handled inbound and outbound calls related to service setup, troubleshooting, billing, and account management. - Resolved complex customer issues efficiently, maintaining high satisfaction scores and first-call resolution rates. - Guided customers on service upgrades, retention offers, and product features, subtly supporting upselling initiatives. - Collaborated with technical teams to escalate and follow up on service outages and technical tickets. - Maintained accurate records in CRM systems while adhering to compliance and data security protocols.
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