Darshika Kafle

Process Improvement Specialist

Project CoordinatorResearch AssistantAssistantAssociateCustomer ServiceConsultingComplaint Resolution SpecialistBusiness AnalystCustomer Researcher

With over 6 years of experience driving process improvement, service excellence, and data-driven decision-making across aviation and training operations, I specialize in identifying inefficiencies, streamlining workflows, and building governance frameworks that deliver measurable results. I’ve led cross-functional projects involving SOP design, training compliance tracking, and customer experience transformation and demonstrated solid results like reducing complaint resolution loop time by 50%, increasing NPS by 15%, and cutting administrative workload by 30% through smarter and lean workflows. Certified in Lean Six Sigma Green Belt and ISO 9001:2015, I bring structure, clarity, and stakeholder alignment to every initiative. I thrive in collaborative environments and love helping organizations turn complexity into clarity. Let’s optimize your processes, wherever you are.

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