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Work Background
Moore Eye InstituteLead Medical Receptionist
Dec. 2021Springfield, Pennsylvania, United States
Elite Insurance PartnersLicensing Specialist
Aug. 2020 - Jun. 2021Palm Harbor, Florida, United States
Capital OneSr Customer Service Rep - Home
Nov. 2018 - Jun. 2019Tampa/St. Petersburg, Florida AreaWork-At-Home customer service to our Spark small business clientele.
UberDriver
Mar. 2018 - Aug. 2020Tampa/St. Petersburg, Florida AreaRide-sharing and Uber Eats delivery service
TZ Insurance SolutionsLicensed Insurance Agent
Aug. 2016 - Mar. 2018Tampa/St. Petersburg, Florida AreaHealth insurance sales of Medicare Supplements for major campaigns, such as Mutual of Omaha, AETNA, and Cigna. Term Life insurance sales for John Hancock.
Capital OneRepossession Associate
Jul. 2013 - Apr. 2016Tulsa, Oklahoma AreaSenior Risk Associate in the repossessions department responsible for collections on accounts 80 days past due and/or repossession of collateral, including one or more of the following: collections of payments to bring account current, strategic payment plans to bring current over a committed length of time, skip tracing to locate elusive vehicles, communications with repossession vendors in retrieving vehicles. President of Circles Committee responsible for development of processes to eradicate waste in the everyday work environment.
Capital OneSenior Risk Associate
Nov. 2011 - Jun. 2013Tampa, FloridaAssociate in Card Services in Account Ownership department responsible for a specific list of clients, specializing in loss prevention and retention of credit card accounts, bringing current and maintaining accounts, assisting with customer needs and issues. This role required developing relationships with customers while delivering superior customer service.
Capital OneRepossessions Associate
Apr. 2009 - Jul. 2011Tulsa, Oklahoma AreaAssociate in Auto Finances responsible for collections of monies or collateral in the loss prevention department. Governed a personal list of clientele to prevent the repossession of vehicles via strategic payment arrangements, skip tracing to locate elusive vehicles, communication with repossession vendors to locate and repossess vehicles as a last resort.
Bank of America Merchant ServicesAccount Manager
Jul. 2007 - May. 2008Moosic, PAAssociate in credit card services tending to client account portfolios: assisting with payments, maintaining good records, up-sales of various products to improve customer relations and protection of accounts.
WalmartSales Associate
Oct. 2005 - Jul. 2007Virginia Beach, VA to Wilkes Barre, PAOvernight product stocking, assisting customers with product knowledge and issues.
BID Diversified ServicesLoan Processor
Jun. 2005 - Oct. 2005Virginia Beach, VirginiaProcessed loans for loan originators working on mortgage loans for the purchasing or refinancing of customer homes. Responsible for clear communication with loan officers during process. Collaborated with lenders for customer requirements. Set up appraisals of purchase/refinance properties. Collaborated with title companies for loan closings. Protection of customer security information from open until close of file. Abreast of ever-changing environment and kept office informed via chat and email.
D and D Home LoansLoan Officer
May. 2005 - Jun. 2005Chesapeake, VirginiaWarm and cold calling for home loan prospects for purchase of refinancing of residential properties. Client education/preparation of paperwork for loan. Collaborated with loan processor for completion of files preparing for closing. Kept clients abreast of process and requirements leading up to loan closing. Attending closing with client and title company to assure smooth and comfortable transition into next steps with client's new lender.
West CommunicationsAccount Manager
Apr. 2003 - May. 2005Hampton, VirginiaOutbound telesales for MBNA credit card applications and upsales. Promoted to Team Lead training new hires and doing walkabout and side-by-side monitoring to assist in improving team compliance and goals. Collaborated with team managers and fellow team leads on improving processes for phone associates.
National Fulfillment ServicesCustomer Service Representative
Aug. 2002 - Dec. 2002Holmes, PennsylvaniaInbound catalog telesales. Data entry of catalog/mail orders. Customer service duties included problem solving, customer account updates, customer satisfaction. Promoted to fast paced data entry for holiday season to push through mad orders in a timely manner to ensure holiday delivery.
SEC Dry CleanersCounter Staff/Delivery Driver
Jun. 1998 - May. 2002Brookhaven, PennsylvaniaCustomer service for dry cleaning service. In store and delivery processing of completed orders. Monthly inventory. Delivery to customers of Delaware County and Center City Philadelphia clientele. Training of new hire counter workers and delivery drivers.
People's CleanersCounter Staff
Jan. 1997 - Jun. 1998Norristown, PennsylvaniaFace to face customer service counter help. Taking and processing dry cleaning orders. Assisted at other locations as needed. Assisted with inventory.
Parkway CleanersCounter Staff
Sep. 1996 - Dec. 1996West Chester, PennsylvaniaTaking and processing dry cleaning orders. Assembling orders for customer pickup.
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