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Work Background
Porsche CarlsbadInternal Service and Due Bill Advisor
Nov. 2020United States, CarlsbadUsed Car Advisor • Write up all used cars • Dispatch work to used car techs • Follow up with techs and provide updates to sales manager and sales team • Coordinate the delivery of parts to the off site used car location • Communicate and coordinate with vendors to ensure a fast turn around time of used cars • Work with service and sales managers to keep recon costs down Due Bill Advisor • Contact customers to schedule appointments for recently purchased cars • Write up, update, and complete paperwork for customers • Coordinate with vendors Loaner Coordinator • Trained in TSD • Create loaner contracts with our guests • Manage Porsche loaner fleet of 40 vehicles • Assist other dealerships with loaner fleets of 60+ vehicles • Maintain service for fleet • Coordinate with body shops, customers, and insurance companies in the event of a damaged loaner • Keep idle days down by making sure the loaners with the highest down days are loaned out first • Complete the Porsche loaner report monthly and correct contracts to ensure reimbursement needs are met Service Assistant • Set Service appointments using CDK • Handle all supply orders for dealership • Stock and maintain snack bar daily • Scanning of repair orders for service department • Over see customer satisfaction and work with service manager on creating better experiences for our guests • Cashier for service department • Assist where service manager would request
Jaguar Land Rover Mission ViejoLoaner Coordinator and Service Administrator
Dec. 2019 - Jul. 2025Mission Viejo, California, United StatesManage loaner fleet of 65 vehicles Create and manage contracts using DealerWare Assist service manager and advisers with various tasks Follow up on various service leads Assist customers with warranty and recall information Review minor repairs/service history for customers
Jaguar Land Rover San DiegoBDC Service Coordinator
May. 2019 - Jul. 2025United States, San DiegoSchedule service appointments using CDK and Xtime Assist service manager and advisers with various tasks Follow up on various service leads Assist customers with warranty and recall information Assist scheduling appointments for VIP service pick up program Review minor repairs/service history for customers
Paradise Chevrolet CadillacService Receptionist
Jan. 2018 - Nov. 2018Temecula, CASchedule service appointments using Reynolds and Reynolds Coordinate shop departments Coordinate customer shuttle pick ups and drop offs Assist service managers with various tasks Assist warranty department Assist customers with warranty and recall information through Global Connect Follow up on various service leads: OnStar, Sold Not Serviced
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