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Work Background
Habitat for Humanity of Kent CountyReal Estate Development & Sales Manager
Aug. 2023 - Jun. 2024Grand Rapids, Michigan, United States• Managed the organization's Real Estate acquisition & sales processes
• Oversaw land assembly, planning & public approval processes for approved Real Estate developments
• Directed Government Grant acquisition & administration
• Networked & connected with community stakeholders
DEKSIAAccount Manager
Dec. 2022 - Aug. 2023Grand Rapids, Michigan, United States• Managed client relationships and led monthly strategy reviews and pulse meetings.
• Found strategic solutions to help clients meet and exceed business goals through digital marketing.
• Collaborated across departments to develop creative, results-driven strategies that aligned with client vision and KPIs.
Caitlin Grant, LLCGrowth Strategist | Facilitator & Coach
Sep. 2020 - Jun. 2023Grand Rapids, Michigan, United States• Empowered individuals to achieve personal and professional growth, overcome challenges, and unlock their full potential utilizing body-based coaching techniques.
• Designed digital courses and events to support community-driven growth.
• Supported mission-aligned entrepreneurs with messaging, visibility, and offer strategy.
• Co-Led a 9-month Somatic Facilitator training program, Muse Alchemy in 2022-2023.
Star Title AgencyBusiness Development Manager
Jan. 2019 - Sep. 2019Grand Rapids, Michigan, United States• Maintained, built and repaired relationships with 400+ customers, providing exceptional customer service.
• Worked with CEO, Manager & Marketing team to re-brand and revamp customer experience process.
• Partnered with Five Star Leadership team to improve new Realtor onboarding & training.
• Created and managed CRM.
The Local Element Real Estate AgencyLicensed Realtor®
Apr. 2018Grand Rapids, Michigan, United States• Community-driven, CX focused, residential Realtor serving Grand Rapids.
• Nominated for GRAR Rookie-Agent of the year 2019 based on sales and community involvement.
616 DevelopmentCommunity Design Director
Dec. 2015 - Dec. 2016Greater Grand Rapids, Michigan Area• Coordinated 616 Development's internal & external teams to manage new building developments, resulting in successful delivery of 4 projects with a total value of $56M+.
• Facilitated the design process for 4 rental communities through project management and interior + building design, elevating brand recognition and creating a positive customer experience resulting in 99% occupancy before opening.
• Developed & implemented CX strategy "Experience 616" that increased customer satisfaction by 60%.
616 LoftsDirector of Community
Mar. 2014 - Dec. 2015616 Lofts & 616 Development• Spearheaded collaborations with local businesses and organizations, bolstering 616 Lofts' reputation as an integral part of the neighborhood.
• Developed & implemented a successful sales & lease-up strategy across multiple residential communities, resulting in an increase of new resident leases by 30% during the construction/pre-lease phase.
• Organized events for 50+ attendees quarterly increased visibility and awareness of the property amongst surrounding communities.
• Supported PR and media speaking engagements to increase awareness of new mixed-use developments.
616 LoftsLeasing Manager
Oct. 2012 - Mar. 2014Grand Rapids, MI• Maintained occupancy of 6 apartment communities at 95% by cultivating relationships with potential and existing tenants, resulting in a 25% increase in renewals.
• Developed & executed creative events for over 300 residents to foster community engagement, boosting brand recognition by 45%.
• Supported marketing efforts including photography, long form content creation & Instagram campaigns which drove 2X web traffic.
Virginia Beach Justice InitiativeCo Founder & Development Manager
Mar. 2011 - Jun. 2012Virginia Beach, VACo-founded and developed a local non-profit organization focused on the education and prevention of human trafficking.
The Hermitage Museum & GardensPublic Program Coordinator
Aug. 2010 - Jun. 2012Norfolk, VAProvided creative program & organizational support to a local museum and visual arts school.
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