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Work Background
EfatechImport and Export Manager
Jun. 2023İzmir, Türkiye
EfatechForeign Trade Specialist (Import and Export)
Sep. 2021 - Jun. 2023İzmir, Türkiye• Consulted with clients regarding shipping procedures, packaging, recommended carriers, and various services offered by said carriers
• Creating customer orders in SAP to prepare them for production, following the deadlines of the products and managing the entire operation until the customer receives them.
• Managing the entire process of letter of credit shipments
• Planning transportation routes by making a detailed study of cost-effective trade routes,
• Identifying the best means of transportation to meet costs and time constraints.
• To ensure that the products are delivered safely by taking care of the goods during transportation,
• Preparing all necessary documents for export,
• Verifying that the goods are delivered in accordance with customer demands and that the delivery dates are met,
• Receiving payments and keeping invoice records on behalf of the customer or organization,
• Creating periodic reports on export and import operations,
• Providing international shipping consultancy to customers and sales representatives.
• Keeping in constant communication with the customers and executing the transactions of the customers,
•Creating a customer portfolio and protecting the customers in the portfolio,
• Preparing reports about the market, customers, consumers and competitors by making the necessary analysis,
• Taking orders and following the received orders until the shipping and delivery stage,
• Contacting the supplier when importing, ordering the requested product and examining the customs documents, working in coordination with the customs officer
• To analyze the profitability of products and services and to prepare reports,
• Achieving sales targets by identifying the right promotional and marketing tools,
• Evaluating and reporting sales and activities,
• Participating in events held in trading countries.
• Representing the company in the international and local exhibitions.
• Performing customer visits abroad.
KUTLUSAN KAFESInternational Sales Specialist
Sep. 2020 - Sep. 2021Kemalpaşa, İzmir, TürkiyeMaintained sales report and met monthly quotas
Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
Updated customer database on a daily basis
Recommended new products and upcoming events to customers
Responded accurately and professionally to all customer queries
Analyzed proposals on changes in pricing and aftersales on new and established products
Identified new strategic opportunities and new markets for future expansion
Studied the market to find new opportunities and leads
To solve the problems that may arise in customs and transportation,
To follow the delivery or receipt process of the products by preparing the necessary documents regarding the receipt of the goods at the airport or port,
To determine new targets by researching about foreign customer group, new product and competitor company,
Identifying potential business partners and organizing meetings with partners it deems appropriate,
Carrying out the necessary work to participate in organizations such as marketing and fairs to be held abroad.
Maintaining relationships with existing customers in the best possible way.
Doing researches for new potential customers.
Carrying out sales activities.
Determining sales targets, creating sales budget.
Working in coordination with other relevant departments for sales activities and after-sales services.
Ensuring that sales reports are prepared weekly, monthly and yearly.
Representing the company in the international and local exhibitions.
Performing customer visits abroad
Mars SportifAssistant Club Manager
Feb. 2018 - Aug. 2020Izmir, TurkeyPromptly deal with all complaints from both staff and club members.
To issue verbal warnings and to take all necessary disciplinary action.
Setting goals to improve the business.
Screening and coaching of all new hires.
Developing the club's marketing strategy and ways of working workshops to increase revenue.
Organizing team building events.
Build loyalty between customers and the club.
Encouraging feedback for improvement
Developing business plans and strategies in line with business objectives,
To ensure the smooth and uninterrupted execution of business activities,
Reviewing financial statements, sales and annual reports and other performance data,
Taking actions to improve the budget and annual operating costs,
Developing marketing strategies for the company's products or services, such as advertising campaigns and sales promotions,
Supporting marketing, sales, human resources and other related operations,
Managing and supervising the recruitment processes of the personnel,
Planning the training and assignment of personnel,
Coordinating with senior management to regulate and advance business objectives,
Managing contracts with suppliers, customers or other services,
Preparing and presenting periodic and annual reports to the senior management on the status of the business,
Establishing trust-oriented and long-term relationships with managers, staff, suppliers and customers,
Supervising the compliance of the business with the relevant laws and regulations within the scope of its field of activity,
To ensure that the cleaning, security, maintenance and technical needs of the enterprise are met properly
Mars SportifSales Representative
Mar. 2016 - Jan. 2018
Kültür KolejiFransızca öğretmeni
Dec. 2014 - Mar. 2016Bursa, Turkey
Bdm dil merkeziFransızca öğretmeni
Dec. 2014 - Mar. 2016Bursa, Turkey
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