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Work Background
AllstateInsurance Agent
Oct. 2017
AllstateInsurance Agent
Oct. 2017 - Jul. 2025Statesboro, Georgia, United StatesAs a licensed insurance agent with Allstate, I helped individuals, families, and businesses protect what matters most. With licenses in Property & Casualty and Life & Health across multiple states—including Georgia, South Carolina, and Colorado—I specialized in crafting comprehensive insurance solutions tailored to each client’s unique needs. My role extended beyond policy sales—I served as a trusted advisor, financial coach, and advocate. I educated clients on coverage options, demystified policy language, and guided them through life’s most critical decisions, from homeownership to legacy planning. I also worked closely with claims and underwriting teams, ensuring a seamless and supportive experience during moments that mattered most.
Center PartnersSales Representative
Aug. 2010 - Jul. 2014Fort Collins, Colorado, United StatesAt Center Partners, I provided exceptional customer support and sales services for two major clients: T-Mobile and Bare Escentuals. I handled a high volume of both inbound phone calls and email inquiries, delivering tailored solutions while maintaining a strong focus on client satisfaction and relationship-building. For T-Mobile, I assisted customers with billing questions, account management, technical troubleshooting, and service upgrades. I frequently exceeded sales targets by recommending value-added services and device upgrades that aligned with customer needs. For Bare Escentuals, I offered personalized product recommendations, processed orders, and resolved shipping and account concerns with care and efficiency. My background in sales and passion for people helped me turn everyday customer interactions into loyal brand relationships. Key responsibilities: • Delivered fast, empathetic support across phone and email channels • Met and exceeded KPIs in customer satisfaction, resolution time, and upselling • Balanced product knowledge with service skills to build lasting customer loyalty • Maintained high accuracy in account documentation and order processing • Adapted communication style to fit two very different brands and customer bases
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