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Work Background
Kiernan Trebach LLPDirector of Client Services
May. 2023 - Jun. 2024East CoastI help ensure continuous, meaningful, and robust business development across all of Kiernan Trebach. To those of you reading this description, if you or someone you know works for or with a business needing defense litigation retained or otherwise, please reach out to me. Kiernan Trebach can help! Kiernan Trebach continues to grow through consistent achievement of better results in a more cost-effective manner than many competitors. Cases are always evaluated for early resolution to provide certainty and cost containment. When a case cannot be quickly resolved, KT's extensive talent and experience can litigate the case through trial and appeal, if necessary.
Vector Airport SystemsDirector of Operations & Client Services
Oct. 2019 - Feb. 2023Vector Airport Systems is a fully remote company that provides aircraft identification and automated landing fee billing and collections systems. - Recruited, trained, and professionally developed team members - Managed and ensured the effective day–to-day operations of Vector’s Research, Billing, Customer Service and Accounts Receivable department, the “PlanePass” department, which also includes Client Services - Developed new processes to maximize efficiency and streamline communications across team members and between departments - Investigated and resolved issues escalated above customer service and client service staff, providing outstanding customer satisfaction and client satisfaction - Implemented organizational changes as the business grew which also elevated culture and employee morale - Worked with the Product and Software teams to improve internal and external platforms for the PlanePass team and clients - Negotiated renewals securing millions of annual recurring revenue - Led Vector’s PlanePass team to deliver $50 million of annual revenue for Vector’s 40+ client airports - Consistently exceed clients’ expectations - Built and implemented a “Sales to Service” on-boarding program for over 15 new clients - Successfully planned and executed on-site client visits with decision makers and their teams, achieving multiple business objectives - Participated as a member of Vector’s Senior Leadership Team which includes input on high level company decisions, presenting pertinent company-wide updates, and collaborating with other senior leaders
Cogent Law GroupDirector of Operations, Teams & Development - Intellectual Property
Mar. 2016 - Jan. 2018Washington D.C. Metro Area & beyondAbout: Cogent Law Group is made up of former big-law attorneys who are also entrepreneurs. They focus on blockchain, cryptocurrency, cannabis law, government contracts, and intellectual property. - Recruited, hired, and managed attorneys, team members, and interns while also elevating team engagement, operational procedures, and organizational development - Spearheaded and implemented professional development for team members - Led and managed business projects while staying within budget - Solid experience with patent and trademark laws, research, tracking, and documentations - Augmented HR practices - Led business and team development, helping to build the company from 5 attorneys into 20+ active attorneys - Curated and managed events for both team, clients, and partnerships - Rebranded the company for modernization and effective marketing
Strategic Sustainability ConsultingOutreach & Development Coordinator
Sep. 2014 - Jul. 2015Washington, DC- Developed business relationships with companies that compliment SSC's mission and programs - Social Media Implementation - Project Management - Researched and drafted articles for SSC's website
Angel Venture ForumDirector
Nov. 2013 - Dec. 2017Washington, DC- Full Cycle Program Management - Hire and manage team members, volunteers, and interns - Recruit startups, investors, sponsors, and partners - Lead education events, pitch forums, and investor meetings. - Manage and assist with Outreach, Development & Event Logistics, including working with sponsors (law firms, economic groups, and financial firms)
Mentor Capital NetworkOutreach, Communications, & Operations Coordinator
Oct. 2013 - Jul. 2015Washington, DC- Worked with social entrepreneurs, mentors and investors to establish growth - Helped with company rebrand - Assisted in team development - Managed interns - Contributed to and helped manage database
Suzannah Simmons LLC dba Phlox.PartnersFractional COO/ fCOS & People Manager
Sep. 2012Washington DC-Baltimore AreaWhat: COO/Chief of Staff - Operations, Executive Support & Team and Business Development For Whom: Small and high-growth companies , Entrepreneurs, and Entrepreneurial Ecosystems (angel investor groups, venture capital groups, accelerators, incubators) Overall: Assist with business strategies and implementation for continued growth, change, and team management with a client focus, furthering revenue generation and HR generalist and Talent Development needs More Details: - Lead operations, HR, administration, and project management strategy for small growing professional service businsses including law firms and legal tech companies - Deliver operational strategy, Agile or waterfall implementations, and business systems consulting with a focus on talent development, including coaching on client pitches - Develop improvement initiatives, align the organization’s goals with its operations, often acting as a bridge between the CEO, executives, directors, and managers - Curate executive reporting systems, founder/executive coaching protocols, and internal documentation for high-growth teams and their operations - Professional Development: Design and lead employee training events, workshops, and multi-stakeholder training series. Over 100 events designed and led, junior and middle management trained, and executives coached - Strategize and manage People and HR operations including performance reviews, onboarding, integration, offboarding, benefits administration, employee relations, payroll, and compliance with federal/state labor laws. Highly proficient with Rippling and similar platforms - FMLA, ADA, EEOC, wage & hour, I-9, open enrollment, and employee handbooks
Barquin Solutions, LLCExecutive Assistant
Oct. 2009 - Oct. 2012Washington DC-Baltimore AreaExecutive Assistant to the VP of Finance & Administration, COO, and President - Aided in creating thorough bids & winning proposals to the Federal Government - Supported various government subcontracts: Time & Materials (“T&M), Indefinite Delivery, Indefinite Quantity (“IDIQ”) and Firm Fixed Price (“FFP”) - Learned relevant rules for contracting per the Federal Acquisition Regulation (“FAR”)
Whole Foods MarketTeam Leader
Jul. 2008 - Oct. 2009Washington DC-Baltimore AreaSpecialty Foods Department Sales, Scheduling, Hiring, Team management, Recruiting, Event Planning, Purchasing, Financials - Hired and developed a 10-person team - Delivered annual sales greater than $750,000 - Lowered inventories for all subteams, reducing backstock by roughly 50% - Saved roughly $30,000 yearly in purchasing labor - Saved roughly $3,000 in annual labor utilizing organizational skills - Created instructional customer based classes, increasing sales and teamknowledge - Scored an average of 95% in monthly food safety audits - Created a weekly average of $500 in higher sales by scheduling weekly vendor demos
DC Prisoners ProjectLegal Assistant
May. 2006 - Aug. 2006Washington, DCLegal assistant providing mentoring and counseling to prisoners along with administrative and legal work for the non-profit, DC Legal Prisoners Project
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