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Work Background
Key Account Manager
EvailKey Account Manager
Aug. 2019Nairobi, KenyaManage a portfolio of enterprise clients, providing cloud backup, cybersecurity, and data center infrastructure solutions. Build and maintain long-term client partnerships, ensuring renewals, upselling, and consistent satisfaction. Lead multi-year contract negotiations, improving retention and profitability. Support organizations in digital transformation, aligning IT solutions with business needs. Recognized for problem-solving, leadership, and adaptability, consistently exceeding client engagement targets.
Account Manager
EvailAccount Manager
Aug. 2018Nairobi, KenyaManaged accounts across various industries, delivering IT solutions tailored to client requirements. Developed and maintained customer relationships, ensuring a smooth onboarding and support experience. Collaborated with technical, finance, and vendor teams to ensure service excellence. Contributed to market analysis and go-to-market strategies, supporting growth opportunities.
Salesperson
VIVA 365 Insurance BrokersSalesperson
May. 2017 - Nov. 2017Nairobi, KenyaPromoted and sold insurance products, processing applications accurately and efficiently. Built rapport with prospects through networking, referrals, and cold calling, generating new business opportunities. Provided customer support and follow-up, enhancing client satisfaction and loyalty. Consistently contributed to meeting and exceeding sales targets.
Purchasing Intern
Farmer's Choice LimitedPurchasing Intern
Sep. 2015 - Dec. 2015Nairobi, KenyaWorking on store requisitions Receiving and detailing new products coming into the store Assist in controlling Inventory ensuring proper records are kept Assist in the monthly stock take and report of the same Invoice Audit and Completion of order
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