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Work Background
Central Washington Home Builders AssociationOperations Services Manager
Jul. 2023United States, YakimaAP/AR, Database Management, Account Management, Audit Support, Customer Service, SOP Development, Event Support, Document Organization, Member Outreach, Scheduling.
I became an expert in two databases in a single year. I assisted in the transition to Quickbooks Online and yearly auditing. I created SOPs for multiple departments outside my purview and managed billing for major events and monthly billing’s on a regular basis. I also supported in Membership, Events, and any other departments that needed help. I updated new systems and processes for daily use in each of these areas and contributed to implementing new workflows for better organization and clarity. Acted as
the in-house technical help in many instances. Prepared for board meetings and took payments. Triaged public inquiries and help requests from members as well on programs offered by the Organization on a state, national, and local level,
Newsroom YakimaManager
Mar. 2019 - Dec. 2019Yakima, Washington, United StatesKey Responsibilities: Food cost management, purchasing, and inventory. Also, hiring staff, training, scheduling, and generating weekly financial summaries. AP/AR, payroll, and event planning. Re-branding on both Facebook and the Brick and Mortar with the help of a truly fantastic team.
Yakima Association of REALTORS®Administrative Assistant
Jul. 2018 - Mar. 2019Yakima, Washington AreaKey Responsibilities: Supporting the Association Executive, Accounts Payable and Receivable, and Special Projects. First and foremost I worked to support the Association Executive and help her meet her goals in a timely and accurate manner. This includes setting up meetings for the Board of Directors, overseeing the processing of fines, fees, and dues, acting as an intermediary between the AE and the membership, and being knowledgeable about the various rules and practices of both the Yakima Association of REALTORS® and the Multiple Listing Service. I also worked with the YAR Education Committee, managed the YAR/MLS website, and helped expand the Affiliate program for the YAR.
Waupaca NorthwoodsOffice Manager
Jan. 2017 - May. 2018Parker, WAKey Responsibilities: Accounts payable and receivable, production and product inventory management, reception duties, customer service, and dispatching. As an Administrative Assistant to the General Manager I worked closely with Production, Safety and Quality, and Maintenance heads. Working with the corporate financial office I coded, processed invoices, and completed other AP duties including but not limited to payroll and document control. I often dealt with strong personalities and unhappy customers with tact and discretion, making sure to involve the General Manager only when circumstances deemed personal involvement appropriate.
Pace International, LLCData Specialist
Jan. 2014 - Jan. 2017Wapato DPA LaboratoryQC Lab: Participating in the QC Lab meant becoming familiar with lab processes, memorizing various analytes as pertaining to each fruit type while also training in proper handling of hazardous chemicals and lab safety. I personally processed samples for a variety tests as instructed and overseen by QC lab heads and marked fruit for re-testing due to out-of-range ppm results. Discernment was a key factor of being part of a successful lab environment. During harvest season I directed daily morning calls with field technicians to ensure that the final data was correct, accurate, and remained confidential between many competing fruit packing plants. I worked with the lab to meet ISO accreditation standards when renewal time arrived. I filled lull moments by working with an off-site team to improve reporting functions of an outdated proprietary reporting system in order to streamline and expedite results. I also created SOPs for monthly, weekly, daily and hourly reporting in order to better train temporary staff during peak times. Production: Assisted department heads in creating SOPs for crucial manufacturing phases including but not limited to proper PPE for each stage, ingredients needed, and exact stages for time-sensitive products with ‘lock out tag out’ procedures for each blend. Regulatory: Worked on the MSDS to SDS transition with the regulatory team including verbiage, label accuracy, and used Statements of Formula to discern proper PPE for each product by using Excel to calculate ppm levels for every individual ingredient. The SDS transition met GHS standards on the timeline set by Washington State and the UN partly because of my participation in the project. I also re-organized the filing system to reflect parameters set out by the Regulatory department with documents that had been in storage since the company’s inception. I did this all with minimal supervision to the satisfaction of the regulatory team and their rigorous SOPs
Black Bear Yogurt and EspressoStore Manager
Mar. 2011 - Jan. 2014Yakima, Washington AreaKey Responsibilities: Food cost management, purchasing, and inventory. Also, hiring staff, training, scheduling, and generating weekly financial summaries. I trained all employees to follow cleaning guidelines and recipes used to create individually crafted coffee beverages. We focused on presenting a clean, comfortable store and dedicated ourselves to treating every guest with respect. I developed the people skills necessary to diffuse confrontational situations and promote a healthy social environment for customers and coworkers.
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