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Work Background
Nevada Health CentersDirector of IT Applications
Oct. 2024 - Apr. 2025United States, Las Vegas• Coordinated complex project schedules across multiple team members and time zones
• Balanced competing priorities to ensure alignment and efficiency
• Oversaw the delivery of application projects within scope and budget
• Liaised with IT, senior leadership, and end-users to align goals
• Led and mentored EPIC Support Analysts and Application Trainers
• Provided strategic guidance for clinical and operational initiatives
OCHIN, Inc.Senior Project Manager
Oct. 2021 - Nov. 2024- Successful planning, execution, delivery, and support of EPIC implementation projects
- Manage complex project documentation to include Project Schedules, Deliverables Matrix, Meeting Matrix, Executive Sponsor Reports, Risk and Issues Log, etc.
- Navigate scheduling needs of the project across multiple staff and time zones while being considerate of competing priorities - Prepare and facilitate project meetings, ensuring members are prepared, and action items are clearly identified and assigned to meet project demands
- Ensure projects stay in alignment of project timeline, identifying areas of project slip, scope creep - Identify and work to mitigate project risks, elevate to leadership as appropriate
- Build effective working relationships with both external project member teams and internal organizational resources to contribute towards seamless project success and member satisfaction - Participate in process improving efforts, providing feedback as areas of improvement arise, while ensuring that suggested suggestion is included when able - Mentor and lead others to ensure team building, collaboration, and support - Share all knowledge across teams to prompt learning, growth, and alignment - Work successfully to complete job functions independently, with minimal hands-on direction
TempDev IncProject Manager
Feb. 2021 - Oct. 2021- Managed the roll out of NextGen Enterprise EHR & Enterprise PM projects from contract execution through go live support
- Assisted current clients with system upgrades and patches necessary to meet regulatory requirements
- Routinely provided clients with multiple professional capacities to include project management, analytical support, provider and end user training, support for system implementation, project coordination, application configuration, workflow re-engineering, change management, and go-live support
- Maintained open communication by presenting regular updates on project status to clients
- Identified, planned, and resources required to meet project goals and objectives
- Fostered positive relationships to promote the best project outcomes
- Developed and initiated projects, managed costs, and monitored performance
BJC Medical GroupEHR Manager
Nov. 2015 - Nov. 2020Greater St. Louis Area- Monitored the completion of chart/document corrections in Epic for BJC Medical Group
- Coordinated and created new policies and procedures for newly defined teams within the Health Informatics Technology Department for BJC Medical Group
- Managed budget activities related to technology invoices, billing, reconciliation, vendor statements of work and overall Health Informatics Technology team budget
- Negotiated and finalized contracts with existing vendors
- Identified the need to complement our internal teams with contractors when appropriate and manage workload and deliverables accordingly
- Accountable for completion of staff performance reviews, salary administration and managed time off
- Served as BJC Medical Group representation on enterprise document management governance committee
- Assigned and managed resources required to train and support all new providers and office staff
- Created job classifications and descriptions for newly defined teams within the Health Informatics Technology Department for BJC Medical Group
- Collaborated with operational partners to successfully roll out document indexing solution
- Directed clinical data and electronic appointment conversions from NextGen to Epic
- Oversaw sun-setting of NextGen system
- Coordinated application resources with all upgrades, enhancements, and support tickets for the NextGen system
- Participated in BJC Medical Group Operational Initiatives as the Subject Matter Expert for NextGen
PDE HealthHealthcare Consultant- NextGen Analyst
Apr. 2014 - Oct. 2015Greater St. Louis Area-Responsible for template and document development within the NextGen ™ Healthcare software
-Design and modify Crystal Reports as well as canned NextGen ™ reports
-Provide general remote and onsite support of the NextGen ™ application
-Ensure system data integrity is in compliance with federal/state guidelines
-Provide day to day end user support for NextGen ™ ambulatory product suite
-Perform application monitoring, utilization tracking and reporting
-Recommend and support streamlining of processes to increase system functionality and productivity
Pavilion ServicesManager of Informatics
Apr. 2012 - Feb. 2015Greater St. Louis Area-Work with vendors, clients and multi-disciplinary hospital teams to ensure successful implementations of demographic, billing and clinical interfaces to include nationwide databases
-Coordinate system upgrades with vendors , internal and external IT departments and clients to ensure seamless transitions to newly released products
-Ensure system data integrity is in compliance with federal/state guidelines
-Successfully attested for 26 physicians in 2012 and 2013 resulting in Meaningful Use incentive payments totaling over $760,000
-Organize departmental resources to identify, resolve, and complete client issues and enhancement requests in a timely manor
-Responsible for evaluating and developing software for continuous improvement of application specific clinical workflow and meeting government mandated initiatives
-Analyze and evaluate services to improve quality and cost efficient patient care with NextGen™ software
-Primary person responsible for development and testing of customized software solutions for the NextGen™ EHR application
-Provide detail analysis, validation and correction of data within the EHR application and associated modules and tables as assigned
-Perform application monitoring, utilization tracking and reporting
-Recommend and support streamlining of processes to increase system functionality and productivity -Establish and develop testing and QA processes of the Electronic Health Records (EHR)/Practice Management (PM) for system upgrades, interfaces and enhancements to current functionality
-Planned and executed patient portal implementation for a cardiology group consisting of 19 providers and 80+ end users
-Serve on HIPPA Compliance, ICD-10 Transition, and client EHR Committees
Pavilion ServicesEHR Application Specialist-Trainer
Mar. 2011 - Apr. 2012Greater St. Louis Area-Achieved Certifications to become a NextGen™ Certified Professional in Practice Management(PM), Electronic Health Records(EHR), Image Control System(ICS), System Configuration and Core Training -Created all training materials based on software functionality and work flow expectations
-Trained new employees on NextGen™ software to include end users and providers alike
-Developed training material for software upgrades
-Coordinated training with clients relating to software upgrades
-Provided day to day end user support for NextGen™ in addition to a variety of ancillary software products previously in use
-Successfully implemented e-Prescribing for 30+ providers in excess of three (3) separate clients
-Assumed role as primary liaison for company's largest cardiology client
-Served on client EHR Committees
Metro Heart Group of St. Louis, Inc.Medical Assistant
Aug. 2007 - Mar. 2011Greater St. Louis Area-Worked for a premier cardiology practice, consisting of 6 physicians and 2 nurse practitioners in the clinical setting
-Designated as NextGen™ Super User for both Practice Management(PM) and Electronic Health Records(EHR) -Served as a key member on the NextGen™ Implementation Team for group of 30+ providers, 200+ end users and 5 distinct locations
-Delivered onsite support through the implementation lifecycle
-Served on EHR Committee
-Functioned as first line, on-site support for IT issues
Missouri Heart CenterMedical Assistant
May. 2006 - Jul. 2007Columbia, Missouri Area-Worked for a group of 11 cardiologists, 2 cardiovascular surgeons, and 5 nurse practitioners in the clinic setting
-Traveled to outreach clinics 2-3 days per week
-Cross-trained to perform receptionist duties
-Instrumental in groups transition to an Electronic Practice Management and Electronic Medical Record system
Boone Hospital CenterPatient Care Technician/ Unit Secretary
Jan. 2004 - May. 2006Columbia, Missouri Area-Worked on a Medical/Surgical Floor and Surgical Step Down Unit under direct supervision of Registered Nurses to provide basic patient care, clerical duties, and maintained a line of communication between patients and clinical staff
St. Luke's HospitalPatient Care Technician
May. 2002 - May. 2003Chesterfield, Missouri-Worked on an Orthopedic Floor under direct supervision of Registered Nurses to provide basic patient care
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