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Work Background
IEA Inc.IT Manager
Apr. 2023Dallas, Texas, United States• Develop and implement IT strategies aligned with business objectives, ensuring the integration of emerging technologies to drive innovation and competitive advantage. Responsible for network management support services including remote site support. • Oversee all aspects of IT operations, including infrastructure, systems administration, network security, and help desk support. Compiles documentation of program development and subsequent revisions. • Responsible for the maintenance of all Network Hardware and Software, including UPSs. • Configuration, deployment and monitoring of network switches, routers, firewalls and communications. • Collaborate with stakeholders across departments to assess technology requirements and develop scalable solutions to meet business needs. • Responsible for the maintenance of SDWAN and Intrusion Detection Systems. Responsible for the maintenance and upgrades of backup hardware and software. • Foster a customer-centric IT culture, promoting effective communication, timely issue resolution, and continuous improvement. • Scripting, light programming, project management and infrastructure documentation. • Software and hardware audits and inventory; ordering of new equipment as approved. • Assist with VOIP system and cell phone management. • Troubleshooting, debugging network related problems. • Lead a team of IT professionals, providing guidance, mentorship, and performance management.
Select MedicalCisco Network Analyst
Oct. 2020 - Apr. 2023Dallas, Texas, United States• Assist with deployment of various network devices and services, including SD-WAN, Cisco routers, switches, ASA, Wireless LAN, VPN, MPLS, and Develop or maintain project reporting systems. • Advanced knowledge of OSI model, TCP/IP, internet technologies, network architecture and cisco routing/switching. • Monitor and analyze network performance and data input/output reports to detect problems, identify inefficient use of computer resources, or perform capacity planning. • Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing. • Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues. • Implementation and operational support of routing/switching protocols in complex environments including BGP, OSPF, and EIGRP. • Support the network connections to 1,800+ locations (wired & wireless). • Utilize various tools such as Spectrum, Netscout, Netflow, and Cisco DNA Center to diagnose and resolve network issues.
Select MedicalSenior System Support Analyst
Apr. 2018 - Oct. 2020Dallas/Fort Worth Area• Provide Local Area Network infrastructure device (switches, routers, access points) support using tools such as Cisco prime and Network Flow Analysis to monitor the network. • Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects. • Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment. • Manage the integration of startup and relocated facilities to the corporate network infrastructure. • Install Cisco switches, routers and wireless access points in an enterprise network. • Provide remote access support with VPN also troubleshoot client access issues with VPN. • Utilize Active Directory to manage users, computer and create organizational units and attributes. • Deployed Cisco Anyconnect for VPN. Also utilized SCCM to push the client out to the user.
University of MichiganDesktop Support Analyst
Nov. 2014 - Apr. 2018Greater Detroit Area• Provide workstation, printer, and peripheral device support. • Network support including Wireless, LAN, VLAN, IP Addresses, Campus Connections, communications closet, cabling, and infrastructure security, VPN and VPN applications. • Troubleshoot and install Enterprise Mobility Management applications on Android and IOS devices (Mobile phones, tablets). • Investigate and address security vulnerabilities. • Software licensing involving annual updates, as well as initial license recommendation and request from customers. • Resolve complex issues related to various Windows, Macintosh or Linux operating systems.
ComcastNetwork Surveillance Technician
Jul. 2006 - Nov. 2014Greater Detroit Area• Assess existing facilities' needs for new or modified telecommunications systems. • Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services. • Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases. • Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices. • Document procedures for hardware and software installation and use. • Document technical specifications and operating standards for telecommunications equipment. • Monitor and analyze system performance, such as network traffic, security, and capacity.
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