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Work Background
U.S. Department of the TreasurySenior Human Resources Program Manager
Mar. 2024 - May. 2025Washington DC-Baltimore Area
Office of Financial ResearchEnterprise Risk Services Consultant
Aug. 2023I am consulting with the OFR to help guide them in the development of a more robust Enterprise Risk Management program.
U.S. Department of the TreasurySenior Program Manager
Aug. 2017Washington D.C. Metro AreaPROGRAM MANAGEMENT: Responsible for the Department of the Treasury’s Employee Engagement program
PROJECT AND CHANGE MANAGEMENT: Lead cross-Bureau effort to migrate to a new Workers Compensation system
REQUIREMENTS DEVELOPMENT: Developed requirements and then worked with IT to deliver a set of Employee Opinion survey dashboards APPLICATION DEVELOPMENT: Developed and deployed a new SharePoint site
TECHNICAL KNOWLEDGE: Designed and implemented new statistical analysis methods to enhance the ability of management to analyze Employee Opinion Survey results.
SUPPLIER MANAGEMENT: Manage the relationship between Treasury’s Human Capital organization and our IT providers
PROCESS IMPROVEMENT: Serve as the organization lead for the implementation of Treasury’s new Integrated Talent Management system (an SAP Human Capital Enterprise Resource solution.) This required coordinating between multiple Bureau requirements, resources, and standards (such as 508 compliance.)
Office of Financial Research of the Department of the TreasurySenior Project Manager
Jan. 2012 - Jan. 2017717 14th Street, Washington DCLEADING PEOPLE: Lead project teams of up to 16 members.
DATA GOVERNANCE: Managed the delivery of Metadata and Data Governance concepts of operations, policies, and procedures
PROGRAM MANAGEMENT: Served as program manager for 3 large data programs that provide management and reporting structure to enhance the scope, quality, and availability of financial data to the regulatory community and the public.
WRITTEN & ORAL COMMUNICATION: Authored and presented executive briefings and special activity reports to senior leadership, detailing project and program initiatives.
BRIEFINGS: Brief the Operating Committee and Program Review Board on status of programs, projects, and products.
APPLICATION DEVELOPMENT MANAGEMENT: Led agile development team in development and delivery of a new SharePoint-based intranet site that improved office communications and knowledge sharing.
DOCUMENTATION & REGULATORY COMPLIANCE: Oversaw the development of federal enterprise architecture documentation, maintaining compliance with federal IT infrastructure guidelines.
IT SECURITY: Developed concept of operations, support, and security documentation to identify and address customer relationship management (CRM) privacy and security concerns
CONGRESSIONAL REPORTING: Managed the development and delivery of the OFR’s Annual Report to Congress as well as the legislatively mandated Financial Stability Report. Increased the efficiency of delivering these reports by developing a SharePoint system to track chart preparation, review, packaging and 508 compliance. FINANCIAL STANDARDS: Managed multiple projects utilizing financial standards
AUTOMATION: Managed successful project to document and then automate Extract-Transform-Load (ETL) process
TECHNOLOGY MANAGEMENT: Managed the deployment of a new data center service desk solution in less than 4 months,
MicrosoftSenior Engagement Manager
Oct. 2011 - Aug. 2012Reading, United KingdomManaged the delivery of large Microsoft Consulting Services engagements to Public Sector accounts. Clients include: NATO, Ministry of Defense, Education, and Treasury.
As Technical pre-sales support I helped close more than $250 million dollars in sales.
IBMSenior Delivery Manager
Sep. 2010 - Oct. 2011Provide both Line and Programme Management support to a large team of Service Delivery professionals.
Develop and implement Service Improvement Plans to improve IBM delivery of services.
Program Manager for a large Technical Refresh of the infrastructure and operating environments.
IBMExecuitve Project Manager
Jan. 2008 - Jan. 2008Fulfilled internal consulting role focused on development, design, and implementation of the Knowledge Management program for the worldwide IBM Global Services Strategic Outsourcing business. • Delivery of a Knowledge Management implementation roadmap.
IBMSenior Managing Consultant
Jan. 2006 - Sep. 2010Orchestrate proposal, development, and delivery of consulting services to IBM Software clients based in the UK. Clients include: Royal Bank of Scotland, Lloyds-TSB, Symbian Foundation, United Biscuits.
Lead management and delivery of large-scale, complex portal, web content and collaborative software engagement and systems integration projects with budgets of up 2 million USD and teams of up to 8. Certified Instructor: Project Management Fundamentals, Earned Value, Project Estimating, Technical Sales support and Engagement Management, Engagement Management and Contract Team Member, Software Services Standards Initiative: key contributor to adaptation and rollout of Standard methods within IBM Software Services in the UK.
IBMProgram Manager for Knowledge Management
Oct. 2005 - Oct. 2006Fulfilled internal consulting role focused on development, design, and implementation of the Knowledge Management program for the worldwide IBM Global Services Strategic Outsourcing business. • Delivery of a Knowledge Management implementation roadmap.
IBMRegional Manager
Jan. 2003 - Sep. 2005Led a team of over 50 technical and functional professionals in negotiation and delivery of outsourced IT / PM solutions to public sector accounts, delivering work sampling, engineered work standards, process analysis and re-engineering solutions.
Completed a successful pilot Program to demonstrate the effectiveness of Engineering Work Standards in the industrialization of IT Delivery. Presented this project to the IBM Technical Leadership Forum.
Ensured timely, profitable completion of >$15 million USD in contracted IT project services.
Contributed to the design and then delivered an Operational Management Cost Reduction program for the Public Sector service operations team. Reduced costs by approximately 10% annually.
Served as the Strategic Outsourcing Competency Lead for Project Management. Performed Transition and Transformation planning.
Earned the IBM On Demand Community Award of Distinction, 2004.
IBMProject Executive
Jan. 2001 - Jan. 2003Directed service delivery and business operations of a $10-million USD strategic outsourcing account. Salvaged under-performing outsourcing account – directed account to achieve significant and positive turnaround in delivery excellence, profit, revenue, and cost as well as customer satisfaction. Successfully negotiated the resolution of a large number of complex commercial and contractual issues
Achieved substantial increase in delivery excellence, financial performance and customer satisfaction, earning recognition as a Member of the IBM 100% Club, 2002.
IBMTechnical Transition Manager
Jan. 1998 - Jan. 2001Managed the initial contract startup and technical transition of new strategic outsourcing services accounts, primarily with the largest new IBM outsourcing accounts.
Project Scope: customer support center, data center, mainframe, storage, desktop support, business continuity, Intel and Unix Servers, third party provider management, process reengineering, voice and data transmission, data center relocation, custom application development Defined and organized initial delivery of business and technical services to client. Initiated program to define and deliver anticipated “end point” of contracted technical and business solution.
Spearheaded deployment of standardized Program Management Processes for outsourcing accounts.
Provided Technical Sales support for IT services contract negotiations.
Selected for several key projects, including: Second Line Manager/Program Support Manager in Telstra Alliance, Melbourne; Technical Transition Manager, Monsanto Strategic Outsourcing Account in St. Louis, MO.
Efforts earned the IBM Global Services Excellence Award, 1999 and the Individual Contribution Award, CoBank Account Startup Support, 1997.
US Naval ReserveCivil Engineer Corps Officer
Aug. 1981 - Jul. 2001Delivery of Civil Engineering projects to multiple naval commands.
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