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Work Background
Self-employedBusiness Operations Specialist
Mar. 2024 - Oct. 2024Naivasha, Nakuru, Kenya-Led a diverse team to oversee installed base management, billing processes, and contract administration. - Directed P&L forecasting and implemented productivity strategies, resulting in 70% cost reduction or productivity gains. - Ensured adherence to global standards in US GAAP and IFRS reporting, delivering accurate and timely financial results.
The AstorianFinance Administrator
Mar. 2024
POWER PLANT ENGINEERS LIMITEDFinance & Administration Officer (REMOTE)
Feb. 2024 - Aug. 2024Naivasha, Nakuru, Kenya
UnaitasBranch Operations Manager
Jul. 2020 - Mar. 2024Naivasha, Nakuru, Kenya- Seamlessly overseeing the processing of electronic payments to client accounts, ensuring accuracy, compliance, and timeliness. - Swiftly and effectively collaborate on tasks associated with both internal and external audits, consistently meeting deadlines and maintaining compliance. - Daily completion of operational duties, including tasks like cash advances and official checks verification, to uphold the integrity of financial operations. - Branch budget preparation as well as allocation. - Preparation of financial reports. - Lead in deposit mobilization and customer acquisition. - Coordinating with delivery teams to ensure timely cash shipments to & from the Head Office while adhering to a precise & compliance schedule. - Collaborating closely with the Branch Manager to cultivate a workplace characterized by positivism and enthusiasm, promoting a conducive atmosphere for efficient operations. - Risk mitigation and compliance in branch operations.
UnaitasBusiness Operations Manager
Jul. 2020 - Jan. 2024
UnaitasBank Teller/ Customer Service Representative
Sep. 2018 - Jun. 2020NaivashaMain Responsibilities. - Handled transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts - Identified customer needs, providing information on new products and services, and directed customers to branch representatives as needed - Promptly respond to customer enquiries in person or via phone, email & mail. - Quickly and efficiently open customer accounts by accurately recording account data. - Respond to in-person customer queries. Key Achievements. - Hit and exceeded department KPIs by 20% for 5 months in a row. - Processed 200+ customer transactions with extreme attention to detail on a daily basis - Helped onboard 3 new tellers, bringing them up to speed with Sacco’s rules and policies
UnaitasCustomer Service Representative
Sep. 2018 - Jun. 2020NaivashaMain Responsibilities. - Handled transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts - Identified customer needs, providing information on new products and services, and directed customers to branch representatives as needed - Promptly respond to customer enquiries in person or via phone, email & mail. - Quickly and efficiently open customer accounts by accurately recording account data. - Respond to in-person customer queries. Key Achievements. - Hit and exceeded department KPIs by 20% for 5 months in a row. - Processed 200+ customer transactions with extreme attention to detail on a daily basis - Helped onboard 3 new tellers, bringing them up to speed with Sacco’s rules and policies
Sidian BankBank Teller
May. 2015 - Aug. 2015ThikaMain Responsibility. - Handle transactions for customers, including check cashing, deposits, and withdrawals. Key Achievement. - Provided excellent customer service and resolved customer issues, resulting in positive CSAT ratings.
KCB Bank GroupCustomer Experience Consultant
May. 2014 - Oct. 2014Ruiru, Kiambu, KenyaMain responsibility - Identify and address customer needs with a goal to satisfy - Manage inbound and outbound calls, emails, and chats with knowledge and efficiency Key Achievement - Carried out retention calls with unsatisfied customers, convincing 20% of them to actively maintain their bank accounts.
The Astorian
Naivasha, Nakuru, Kenya
POWER PLANT ENGINEERS LIMITED
Naivasha, Nakuru, Kenya
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