Viral Gutka

Procurement @OSHWAL EDUCATION

Fitness CoachBusiness Development ManagerPartnerships ManagerTranslatorSales & BizDevCustomer ServiceConsulting🏐 SportsClient Relations SpecialistChat SupportLive ChatService Quality ManagerData Entry

You are a multi-skilled Business Administration professional with a strong background in operations, procurement, sales, and customer relationship management. You also possess certifications in Project Management and Renewable Energy, indicating a career focus in that sector. Throughout your career, you have demonstrated the ability to: Optimize operations and logistics: This includes managing procurement for multiple educational campuses , optimizing supply chain and logistical operations for a camp , and managing inventory and vehicle fleets. Drive sales and customer satisfaction: You generated an average of 100 sales leads per week and consistently achieved customer service team sales targets. You are skilled in building positive customer relationships and resolving complaints. Enhance efficiency and process improvement: You've been responsible for developing bid solicitation packages , revitalizing shipment and inventory processes , and providing feedback on customer service to increase efficiencies. Manage and coordinate teams: As a Floor Manager, you managed employee communications and monitored work rapport.

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Work Background

Procurement Officer

Oshwal Education & Relief BoardProcurement Officer

Nov. 2021Nairobi, Kenya• Responsible for the procurement of five Oshwal Education campuses. • Maintaining the approved supplier list, including conducting regular supplier checks. • Nurturing relationships with suppliers to negotiate cost savings where possible. • Responsible for the development review and critique of bid solicitation packages, certified bid tabulations, contract awards and purchase orders.

Office Sales and Customer Service

Techpak industries ltdOffice Sales and Customer Service

Jan. 2021 - Jun. 2021Kenya• Generated an average of 100 sales leads a week. • Established, developed, and maintained positive business and customer relationships, including identification and assessment of customers’ needs to increase satisfaction. • Provided accurate, valid and complete information by using SAP Business2 tool. • Personally achieved customer service team sales targets and call handling quotas. • Handled customer complaints, provided appropriate solutions and alternatives within the time limit. • Maintained records of customer interactions, process customer accounts, and files. • Expediting the resolution of customer problems and complaints to maximize satisfaction.

Operations and Logistics Coordinator

Crocodile CampOperations and Logistics Coordinator

Jul. 2019 - Dec. 2020Maasai Mara• Analyzed and optimized all supply chain and logistical operations for the successful management of the camp. • Organized and managed inventory, storage, and transportation. • Revitalized the shipment and inventory processes to enhance timeliness and efficacy. • Reviewed, prepared, and routed purchase orders. • Liaised and negotiated with suppliers and retailers. • Organized and managed camp vehicle fleet

Floor Manager

GymAholicFloor Manager

Feb. 2016 - Jan. 2017Nicosia, Cyprus• Managed all communication with employees before and after gym hours and finalized all deals in the company regarding old and new clients. • Prepared reports to track the performance of employees to enhance efficient evaluation. • Prepared reports to track the performance of clients to enhance gym efficiency. • Monitored work and maintained an efficient rapport between floor employees and directors’ board

Customer Support and Sales and Marketing

Pritz TradersCustomer Support and Sales and Marketing

Sep. 2015 - Feb. 2016Nairobi, Kenya• Maintained a positive, empathetic, and professional attitude toward customers. • Responded promptly to customer inquiries. • Acknowledged and resolved customer complaints • Processed orders, forms, applications, and requests. • Kept records of customer interactions, transactions, comments, and complaints. • Provided feedback on the customer service process, leading to increased efficiencies

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