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Work Background
Starling BankPeriodic Review Analyst
Apr. 2024Cardiff, Wales, United Kingdom•Maintaining accurate and up-to-date records of customer information and due diligence activities. • Conduct thorough Know Your Customer checks on new and existing customers to ensure compliance with UK financial services regulatory requirements, through reviewing and analysing customer documentation, verifying identity, and assessing the risk associated with the client. •Conducting periodic reviews and event-driven reviews on existing customers. •Understanding and investigating high-risk customers identified through screening Sanctions, PEPs and Adverse Media and applying enhanced due diligence (EDD) accordingly. •Escalate complex issues to the wider financial crime team and MLRO. •Taking responsibility for continuous learning of anti-money laundering (AML) regulations and relevant laws and guidelines.
Lloyds Banking GroupFraud Operations Investigator
Sep. 2022 - Apr. 2024Cardiff, Wales, United Kingdom- Conducted thorough financial analysis and risk assessments to detect and prevent potential financial crimes - Collaborated with internal and external stakeholders, including law enforcement and regulatory agencies, to gather information and present findings - Utilized financial and risk management tools to analyze large amounts of data and identify potential criminal activities - Developed and implemented compliance policies and procedures to ensure adherence to relevant regulations - Developed and implemented compliance policies and procedures to ensure adherence to relevant regulations - Provided training and support to colleagues on financial crime screening procedures and best practices
Lloyds Banking GroupCustomer Service Advisor
Feb. 2022 - Aug. 2022Cardiff, Wales, United Kingdom- Provided excellent customer service to clients, resolving issues and promoting financial products - Responded to customer inquiries through phone, email, and in-person, and provided accurate and timely information - Built strong customer relationships through active listening, empathy, and effective problem-solving skills - Collaborated with cross-functional teams, including loan processing and underwriting, to resolve customer issues - Promoted financial products and services to customers, identifying opportunities to meet their financial needs - Maintained accurate records of customer interactions and transactions using customer relationship management software
Nerdbevy LimitedProduct Manager
Sep. 2016 - Oct. 2021NigeriaResponsible for managing the product lifecycle, ideation, iterating, testing and launch. Worked with third-party developers to deliver on projects - Led a team of 4 Engineers, 2 designers and 1 QA Engineer to build an online repair store RepairAm Solutions which resulted in a 30% increase in repair orders further generating a 55% increase in revenue. - Created and launched an MVP that generated 55% more revenue growth with 500 repair orders within the first 180 days of launch. - We identified and implemented improvements needed for the Checkout Product. This improvement led to a 65% increase in Payment conversion. - Managed 2 Product groups with 10 members to effectively launch designated products in record time. - Studied and analyzed customer data, prioritized pain points, and provided recommendations that improved product performance by 20%.
Konga Online Shopping LtdInventory and Fulfillment Analyst
Aug. 2014 - May. 2015
Konga Online Shopping LtdMarket Place Representative
May. 2014 - Jul. 2014
Konga Online Shopping LtdSEO Analyst
Apr. 2014 - May. 2014
Konga Online Shopping LtdIntern Retail
Mar. 2014 - Apr. 2014Data Entry and Coding
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