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Work Background
Self-employedSAP Training Team Lead and Solutions Consultant
Mar. 2025
PIM Brands, Inc.SAP Training Lead
Oct. 2023 - Feb. 2025Park Ridge, New Jersey, United States
Haydon CorporationSAP Training Manager
Aug. 2023 - Nov. 2023Wayne, New Jersey, United States
ISG (Information Services Group)Senior Consultant
Jan. 2021 - Jul. 2023Atlanta Metropolitan Area
SAP Knowledge & Education ServicesSAP Training Lead
Apr. 2018 - Jan. 2021• Supported SAP SuccessFactors user adoption by providing education strategy and planning, learning needs analysis, training plan and content development, and UAT facilitation • Provided SuccessFactors cutover and go-live support through system testing, gap analysis, transaction validation and end-user support • Developed training plan and SAP Enable Now content for SAP S/4HANA
Assima Inc.Technical Solutions / Pre-sales Engineer
Jan. 2015 - Apr. 2018Greater Atlanta Area• Contributed to company revenue retention and profitability goals for enterprise account portfolio by ensuring maintenance renewals and software expansion • Developed and demoed pre-sales proof of concepts (POCs) for potential clients from C-level to end-user • Served as a primary point of contact and maintained customer satisfaction through issue mitigation and escalation management • Developed technical validation documents to optimize the Assima Training Suite (ATS) simulation eLearning tool • Facilitated client technical pre-sales demos introducing the Assima SaaS applications: ATS, Collaborate, Train, and Assist functionality to showcase the cloud-based simulation tool, in application performance support tool, and content management tool • Spearheaded and managed the company information security compliance initiative through the KnowBe4 security compliance platform • Managed eLearning translation projects while closely collaborating with subject matter experts (SMEs) from other countries and translation companies for rollouts in Asia, Brazil, Central America, Italy, Mexico, and Spain • Conducted and verified simulation tool technical resolutions; administered issues tracker to present reports and resolutions to R&D Department • Provided post-training support and prompt technical issue resolution for client teams responsible for eLearning development • Presided over project team meetings and executed ATS build testing to verify technical fixes and extensions • Actively collaborated with client SuccessFactors LMS owners to guarantee proper loading and launching of ATS published eLearning for end users
Assima Inc.Training and Technical Lead / Consulting Services
Jan. 2010 - Dec. 2014United States• Maintained a close working relationship with Services Account Manager and Account Client Partners to identify new business opportunities within supported accounts • Led consulting teams to design, develop and deliver multi-lingual, localized training content for global fortune 100 and 500 clients • Acted as primary escalation point for Assima Training Suite customer engagement for US and international clients • Drove opportunity development while on client engagements to increase project revenue and identify growth opportunities • Generated Vimago Collaborate usability and access structure based on client needs • Managed eLearning developers to ensure SAP project deadlines were met • Helped users acclimate to new software technologies and drove user adoption at high rates • Developed implementation plans that furthered existing adoption of ATS tool • Facilitated onsite ATS training and desk-side coaching to developers in Australia, UK, Canada, Mexico, Brazil, Israel, Colombia, Argentina and India • Ensured rapid adoption and enablement of ATS tool that drove value for strategic customers • Managed client partner development resources as well as coordinating quick resolutions of technical tickets under critical client deadlines • Managed a team of developers creating SAP courseware and ATS simulations for an Fiat Chrysler and provided first line of technical simulation support • Led product training material revisions to reflect current release cycles and to localize content for North and South American users • Developed client user adoption strategies and plans to support client training efforts and ensure maximum return on customer investment • Provided feedback and coached training resources on their instructional design development, training delivery techniques and client interaction skills • Delivered the Assima JumpStart program to offer clients a customized training solution on purchased software increasing overall company revenues
AssimaSenior Training Consultant
Jan. 2003 - Dec. 2009Various Locations• Fostered strong relationships with functional, technical and business teams to identify client-specific planning requirements to effectively plan and develop training curricula, project plans and training schedules for large-scale SAP training initiatives • Consulted clients on the full capabilities and known limitations of Assima software in order to drive towards a workable solution and meet business goals • Authored Assima software solution architecture and best practices documentation capturing client-specific software implementation requirements to ensure a clear roadmap for a successful deployment • Mapped end-to-end business processes using the swim-lane approach with Visio and facilitated challenge and build sessions to review and finalize Assima development and SAP processes with specific business groups
Freelance WorkSAP Training Lead
Jan. 2002 - Jan. 2003Clients: Delphi Corporation, Troy, MI, Laredo, TX/Nuevo Laredo, México; Tilia Inc., San Francisco, CA; and Nexen Inc., Bogotá, Colombia
RWD TechnologiesSenior Training Consultant
Jan. 2000 - Dec. 2001Various LocationsClients: The Coca-Cola Company, Atlanta, GA and San Juan, Puerto Rico; AMD, Sunnyvale, CA; Honda, Torrance, CA; Qualcomm, San Diego, CA; and Zaplet, Sunnyvale, CA
DA Consulting Group /DA Consultores AndinaTraining Consultant
Jan. 1998 - Dec. 1999Various LocationsClients: Comark; Jabil Circuit; Cementos LaFarge Venezuela, Caracas, Venezuela; Amtelecom Curacao, Curacao, Caribbean; and Empresas Polar, Caracas, Venezuela
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