3Pillar GlobalSenior Product Manager
Apr. 2021United StatesDrive the development of an intelligent product discovery platform to digitize and enhance Informa Markets' Expo West conference (60K attendees) for natural CPG brands and retailers.
-Cultivate a high-growth 'startup within a global organization' culture, achieving an NPS of 78 within 1 year of MVP launch, driving 145% brand growth, and delivering a 200% ROI.
-Transform a nascent product concept into a global company success story and model, scaling from a three-person idea to a cross-functional initiative spanning multiple departments.
-Build strong stakeholder trust by consistently delivering all critical initiatives over three years and championing product adoption through active internal evangelism and industry events.
-Strategically define and direct end-to-end product development, translating user needs into impactful features and overseeing comprehensive UX efforts, including customer research.
-Orchestrate key outcomes like a self-service brand portal that substantially reduces customer support tickets.
-Led strategic workshops that identified and validated 3 new revenue streams/product opportunities, ultimately garnering competitive industry attention via sponsorship offers, partner targeting.
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Led NielsenIQ's fastest product build and launch (5 months) while concurrently driving a critical agile transformation.
Influenced client product leads across 4 scrum teams, guiding feature conceptualization and prioritization to meet key business goals.
Managed and mentored 4 product analysts, balancing workloads and fostering multiple promotions through continuous improvement.
Guided agile practices for a 200+ person project, ensuring delivery of working software every two weeks through optimized scrum ceremonies, usability testing, and feature iteration.
Steered client product leadership in developing a comprehensive roadmap and program backlog that served as a critical foundation for subsequent product iterations.