Smithfield's Chicken 'N Bar-B-QGeneral Manager
Sep. 2020Directed and unified cross-functional teams—including FOH, BOH, and admin staff—to elevate service delivery, communication, and accountability across departments during a high-impact transition from franchise to corporate ownership. Spearheaded onboarding and leadership development programs, mentoring over 20 team members into supervisory roles and standardizing training protocols to accelerate ramp-up time. Reengineered workflows to eliminate bottlenecks, optimize team efficiency, and enhance the guest experience. Oversaw $3M+ in annual budgets, driving financial performance through meticulous cost controls, revenue forecasting, and margin-focused decision-making. Managed full-cycle inventory operations, implementing forecasting tools and vendor strategies that cut waste, stabilized supply flow, and improved order fulfillment accuracy. Led continuous improvement initiatives rooted in KPIs and team feedback, reinforcing a culture of growth, precision, and operational excellence.