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Work Background
Bell & McCoy CompaniesInside Sales & Operations Manager
Jun. 2022Austin, Texas, United States* Lead daily operations and training across Sales, Project Management, and Inside Sales departments, reducing errors by 23% and improving team efficiency. * Drive invoice collection efforts, increasing rates by 32% through strategic client tracking and streamlined sales processes. * Develop and maintain data-driven sales reports that support outbound lead generation and executive forecasting. * Collaborate with internal teams and external partners to identify client pain points and implement process improvements. * Train and onboard new team members, creating internal resources and leading knowledge-sharing initiatives.
Bell & McCoy CompaniesProject Manager
May. 2021 - May. 2022Austin, Texas, United States
ADEETA Corporate StaffingSales and Marketing Consultant
Jul. 2019 - Sep. 2020Greater New Orleans Area* Prospected and nurtured outbound B2B leads, increasing pipeline quality and outreach consistency. * Created targeted marketing campaigns that drove engagement and enhanced brand awareness. * Implemented virtual screening and hiring tools, improving speed-to-hire during the transition to remote work. * Collaborated with leadership on strategic proposals using ROI and market data to support business development.
Hilton Hotels & ResortsEvents & Catering Coordinator
Jan. 2017 - Jun. 2019New Orleans, Louisiana, United States* Coordinated logistics for large-scale corporate events and conferences at one of Hilton’s largest U.S. properties. * Served as primary contact for clients, managing catering, AV, staffing, and vendor communication across departments. * Improved guest and event satisfaction through proactive problem-solving and detailed planning.
Limousine LiveryOperations Manager/Global Affiliate Manager
Jul. 2014 - Sep. 2016* Built and managed a global affiliate network of 350+ transportation providers, expanding service reach and driving revenue growth. * Introduced tablet-based technology across departments, improving cross-functional communication and dispatching. * Designed forecasting and operational reporting that contributed to a 15% increase in revenue. * Led training for 70+ staff members including chauffeurs, dispatchers, and reservation agents.
Limousine LiveryReservations Manager
Oct. 2012 - Jul. 2014
The Saint Hotel, Autograph CollectionAssistant Rooms and Procurement Manager
Jan. 2012 - Oct. 2012Greater New Orleans Area* Supported opening operations for Louisiana’s first Marriott Autograph property, overseeing procurement and vendor coordination. * Played a key role in passing a successful Operations Audit by the Marriott Autograph executive team.
The Ritz-Carlton Hotel Company LLCFront Office Supervisor
Mar. 2010 - Dec. 2011* Supported opening operations for Louisiana’s first Marriott Autograph property, overseeing procurement and vendor coordination. * Played a key role in passing a successful Operations Audit by the Marriott Autograph executive team.
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