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Work Background
Genomics EnglandQuality Support Officer
Jul. 2023As a Quality Support Officer, I played a pivotal role in strengthening organisational quality assurance processes and advancing continuous improvement initiatives. I developed a robust workflow for sharing external documentation via the NHSE Futures Platform, streamlining collaboration and ensuring regulatory alignment. I redesigned the audit management process to enhance auditor efficiency and enable strategic, risk-based targeting of audit areas in line with organisational priorities and regulatory standards. I also created annual audit schedules and conducted internal and supplier audits to maintain compliance with ISO 13485 and ISO 15189 certifications. Using JIRA, I managed the nonconformity process end-to-end and led CAPA review board meetings, delivering clear quality metrics and trend analyses that informed targeted improvements. I compiled quality metric reports from audit and nonconformity data for presentation at Management Review meetings, supporting data-driven decision-making across teams. Additionally, I partnered with Quality Improvement Managers to deliver key projects and embed a quality-first culture throughout the organisation, contributing to both operational excellence and long-term strategic goals.
Genomics EnglandQuality Coordinator
Feb. 2021 - Jul. 2023United KingdomI managed external documentation for NHS England, ensuring adherence to established procedures and compliance standards. I led the development of specialised healthcare training resources by engaging internal subject matter experts and aligning content with strategic goals. I utilised Confluence and Atlassian tools to map, standardise, and create SOPs, enabling more efficient document control and knowledge sharing. Within the Quality Team, I contributed to maintaining ISO 13485 and ISO 15189 certifications by conducting internal audits and supporting supplier audit activities. I also played a key role in enhancing team performance by managing nonconformities and generating quality metrics to inform continuous improvement.
ITH PharmaQuality Assurance - Final Checker
Mar. 2019 - Feb. 2021London, Greater London, United KingdomProcessing and in-process checks of Parenteral Nutrition, chemotherapy and CIVAS products manufactured in an aseptic compounding unit. My duties encompassed reviewing and cross-referencing orders received from hospitals, inputting information into Abacus and ITHOS programs to create worksheets and labels for precise compounding, and rectifying any errors through effective communication with hospitals via telephone and email. I diligently inspect aseptically dispensed products in accordance with defined procedures to uphold the highest quality standards and patient safety. Ensured adherence to company SOP and Pharmaceutical GMP in accordance with the MHRA guidelines. And involved in regular reporting of nonconformities.
DeliverooRecruitment Associate
Nov. 2016 - Mar. 2019London, United Kingdom
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