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Work Background
Connor, Clark & Lunn Financial Group (CC&L)Systems Manager
Aug. 2023 - Jul. 2025Information systems - Systems Manager
Responsible for:
Team Management & Leadership
• Oversee day-to-day operations and performance of India-based team members, ensuring alignment with company goals and promoting a positive work environment.
• Conduct regular one-on-one connects with senior managers and participate in departmental stand-ups to track progress and address challenges.
• Approve leaves, manage time reporting, and plan contingencies to ensure workflow continuity and resource availability.
Performance, Development & Culture Advocacy
• Lead performance reviews, provide feedback, mentor based on development needs, and drive pay appraisals and promotion decisions.
• Foster a culture of collaboration, integrity, and open communication; regularly celebrate team successes and encourage employee input in decision-making.
• Support professional growth through skill-building opportunities, leadership development, and emphasize work-life balance to reduce burnout.
Strategic Planning & Operational Oversight
• Coordinate the orchestration of key quarterly, semi-annual, and annual departmental initiatives and deliverables.
• Monitor team plans and progress weekly, addressing blockers and ensuring alignment with organizational objectives.
• Champion CC&L’s mission and values by role-modelling cultural behaviours and reinforcing cross-functional collaboration.
Accenture in IndiaAssociate Manager
Oct. 2021 - May. 2023Gurugram, Haryana, IndiaLed a 16-member team proficient in Java, Angular, .Net, Mainframe, PowerBuilder, Mulesoft, and Salesforce technologies.
Successfully transitioned and managed delivery of 35+ applications from incumbents.
Delivered client satisfaction score improvement of 30% within 2 months.
Oversaw daily reporting, stand-ups, support tracking, and 24x7 shift roster management.
Implemented ITIL best practices, utilizing dashboards and reports on ServiceNow to monitor KPIs.
99% of 750+ tickets resolved within set SLA in the first month of undertaking delivery.
Established direct connections with client SMEs to explore future enhancement opportunities.
5 enhancement opportunities won in the first month resulting in 500+ man hours of user stories.
Conducted performance reviews, resulting in enhanced employee and client satisfaction.
DeloitteSpecialist Senior
Nov. 2014 - Oct. 2021Hyderabad, Telangana, IndiaDesigned and implemented DevOps transformation strategy for legacy release management system.
Increased deployment time of minor releases from 1 week to N times per day and from 1 major release per month to 1 major release per week.
Supported global releases, regional roll-outs (EMEA, APAC, LATAM, Russia, Baltics, Middle-East), deployments, and product launches, ensuring accurate documentation and seamless data migration. Executed 150+ Major releases in 3 years for 40+ Salesforce apps.
Led offshore deployment operations for 250+ SFDC environments across multiple regions (US, UK, India, China and Japan).
Mitigated conflict of interest being an active member of the client’s steering committee and offshore release lead.
Actively participated in recruitment drives, conducted DevOps and Release management training bootcamps.
Mentored and coached 11 practitioners, overseeing their performance reviews throughout tenure.
Accenture Services Pvt ltdSenior Programmer
Jun. 2011 - Sep. 2014Gurugram, Haryana, IndiaDeveloped enhancements and prepared technical documents and configuration workbooks.
Performed roles as Design Architect, Developer, Tester, and Support team member across multiple projects.
Mentored multiple new joiners, providing guidance and support.
Served as deployment in-charge and point of contact for all module functionalities at the client location.
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