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Work Background
Williams Jewelers of EnglewoodStrategic Store Planner & Project Manager
Aug. 2023
Williams Jewelers of EnglewoodRolex Experience Liaison
Aug. 2022Englewood, Colorado, United StatesConcurrent to my role as a jewelry buyer and merchandise coordinator, I am responsible for all areas related to creating and managing the Rolex experience for the Official Rolex Jeweler. • Curating the Experience • Testing the Experience • Improving the Experience
Williams Jewelers of EnglewoodBuyer & Merchandise Coordinator
Dec. 2021Englewood, Colorado, United StatesProduct Sourcing: Identify and research top-tier jewelry brands, designers, and suppliers to source exquisite and unique luxury jewelry pieces that align with the company's vision and target market. Supplier Relationship Management: Cultivate strong partnerships with jewelry suppliers and negotiate favorable terms, including pricing, exclusivity agreements, and timely delivery to maintain a competitive edge. Inventory Management: Monitor and optimize inventory levels to maintain a well-balanced assortment, avoiding overstock or out-of-stock situations and maximizing profitability. Pricing Strategy: set appropriate pricing that reflect the jewelry's value, exclusivity, and market demand. Sales Analysis: Track and analyze sales data, identifying best-selling items and slow movers to refine future purchasing decisions and improve overall sales performance. Marketing Support: Collaborate with the marketing team to create compelling product descriptions, promotional campaigns, and marketing materials that highlight the unique attributes of each luxury jewelry piece. Industry Events: Attend luxury jewelry trade shows, exhibitions, and industry events to stay connected with key stakeholders, discover emerging trends, and foster new supplier relationships. Budget Management: Work within allocated budgets, preparing accurate financial reports, and adhering to financial guidelines set by the company. Training & Development: Continuously enhance product knowledge and industry expertise through workshops, seminars, and ongoing training to stay at the forefront of the luxury jewelry market. Competitive Analysis: Keep abreast of competitors' offerings, pricing, and marketing strategies to identify opportunities for differentiation and innovation. Long-term Strategy: Collaborate with the senior management team to develop long-term buying strategies that align with the company's growth objectives and vision for the luxury jewelry market.
Tiffany & Co.Manager Operations and Merchandising
Jul. 2019 - Feb. 2021Beverly Hills, CaliforniaSales Operations and Merchandising Operations manager responsible for a team of 9 full and part time employees, flexed to total of 15 during holiday season when seasonal hiring is enacted. Team consists of both operations/logistics and customer service. Extensive training experience within own team and store, as well as experience as a Subject Matter Expert for the roll out of software systems - resource for entire United States stores from sales to management.
Georgia Louise IncFreelance Copyeditor
Jan. 2018 - Jan. 2019Rework and edit documents, training manuals, menu of services, employee handbook, product packaging, and other items for public release.
Tiffany & Co.Operations Coordinator
Nov. 2017 - Aug. 2019Denver, ColoradoEpitome of a multi-tasker and leader of the back of house operations. Not only is this position responsible for overseeing the completion of all operations functions, he or she also delegates operations tasks and helps prioritize the daily work load. The Operations Coordinator has a high level of responsibility within the store and is seen as an important process improvement agent to ensure fiscal responsibility and business efficiencies are in place. The Tiffany & Co. Perform daily operational efficiencies to support achieving/exceeding store sales plan: Maintain accurate store inventory levels. Ensure all regular daily, weekly and monthly tasks are completed accurately in a timely manner. Perform all reporting: Retail Control Checklist and Chain of Diamond Custody compliance. Regularly maintain appropriate levels of all store supplies, within budget. Perform POS terminal analysis and reservation maintenance to ensure client needs are met and to prevent losses. Partner and communicate with Sales Professionals and Management to respond efficiently to client requests, handle and follow up on merchandise transfer requests and process point of sales quickly and accurately. Successfully manage all intrastore transfers and ensure store is in compliance with company record retention guidelines. Work in a sales capacity as required. Independently follow-up on and resolve all client issues to create an exceptional client experience in every interaction. Serve as a store ambassador to provide the Tiffany standard of service excellence as needed by responding graciously to all incoming telephone calls, emails and in person interactions. Support key Company, Regional, and Local events and product launches.
NordstromDavid Yurman Specialist
Nov. 2012 - Nov. 2017Lead, train, and inspire teammates towards becoming the first store to reach a goal of $3M in one fiscal year. Responsible for merchandising, inventory, brand reporting, and constant communication with the buying office. Working in a fast-paced and often hectic environment, a calm and level head is a necessity as well as being able to communicate effectively with a wide variety of personalities, from fellow employees to customers.
The Woodhouse Day SpaConcierge
Mar. 2011 - May. 2012Key holder responsible for opening whole house and preparing for guests each day. Multi-tasking schedules, services, and employees. Daily reporting, maintaining cash drawers, and balancing sales at close.
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