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Work Background
Hans Infomatic Pvt LtdChief Executive Officer
Dec. 2024Greater Delhi Area
Delhi Cargo Service Center Pvt. Ltd.Chief Executive Officer
Feb. 2023 - Sep. 2024Delhi, India▪ Leading Cargo terminal operations handling International Air cargo for 28 major airlines & Domestic Air Cargo for 4 major airlines with a total turnover of 471 Cr and an annual tonnage of approx. 3.5 Lakh MT.
▪ Neutralized the yield loss due to reduction in imports by increasing misc. tariffs & renegotiating contractual rates with airlines and enabled revenue growth by 10% in FY23-24.
▪ Change managed the operations management from reactive mode to proactive mode through robust Reporting & review architecture thereby leading to seamless operations.
▪ Improvised processes and strengthened Junior leadership to seamlessly absorb 43% additional tonnage in exports within same infrastructure.
▪ Innovated the import release process to proactively gather release info to reduce the spike of Import release volumes by 18%.
FlipkartNational 3PL head (Flipkart & Myntra)
Jul. 2022 - Jan. 2023Bengaluru, Karnataka, India
FlipkartDirector City Logistics
Dec. 2021 - Aug. 2022Mumbai, Maharashtra, India
Jumpboard ConsultingFounder
Feb. 2021 - Dec. 2021India- A platform to support Defense Veterans in successful career transition to corporate world
AmazonSite leader- Fulfilment centre
Dec. 2018 - Sep. 2020Gurgaon, India Led the Amazon’s oldest site in Haryana ensuring benchmark productivity & efficiency resulting in winning at least 60% of monthly regional awards throughout the year.
Led the Operating Hours’ Optimization to result into cost savings of INR 0.05 VCPU.
Lead the second largest warehouse in North India & managed the entire customer returns processing for the North warehouses.
Lead the design change to increase connections to NCR last mile delivery stations to drive volumes/business & reduce processing cost by INR 0.06 VCPU.
AmazonSenior Manager- Account management
Jul. 2017 - Nov. 2018DelhiUnified the seller ecosystem in India's biggest seller market to achieve operational and cost efficiencies.
Reduced operational costs by a business focused approach of increasing business for Amazon.in by identifying and launching service partners in Tier 3/4 towns where selection is limited for customers. Expanded Amazon logistic's footprints in the unchartered territories of Leh, Kashmir and Upper Himachal Pradesh.
Led the Attainment project to reduce Amazon's dependency on logistics partners by identifying the leakages and partnering with stakeholders
AmazonChannel Development Manager
Jan. 2016 - Jun. 2017New Delhi Area, IndiaBuilt Last mile ecosystem by introduction of new business models to manage the complexities of e-commerce last mile deliveries.
Increased the size of variable delivery models by 400% to ensure a lean structure capable of managing Peak sale volumes.
Introduced innovative operation models & technical solutions to optimize costs & efficiency. Ensured process adherence & empowered team members at all levels to ensure defects were kept at minimum with soaring delivery volumes.
AmazonRegional Manager(Metro Market)-Supply chain
Nov. 2014 - Dec. 2015New Delhi Area, IndiaDesigned the Last mile topology in Delhi NCR to optimize costs as also get closer to the customer.
Led the network expansion in Delhi NCR in terms of facilities, manpower, processes, and systems to cater for 8 X volume projections ensuring cost reduction & efficiency improvement.
Led Last mile network in Delhi NCR ensuring “Customer obsession” as the guiding principle resulting in 400% growth in sales volumes in the region.
Built alternate channels of delivery to reduce overall fixed costs as also improve customer convenience quotient.
Led the introduction of new delivery models in the region associated with faster delivery.
KEC International Ltd.Head-Project Delivery Improvement & Business Transformation Coach
Apr. 2013 - Oct. 2014Gurgaon, IndiaWorked along with Mckinsey on KEC-TRANSFORMATION Project as a core team member across all functions.
Driven process improvement in KEC at tactical level to ensure Proactive project management instead of reactive project management Led the overall Business Transformation in a geographical region by implementing the improved processes & formal structure resulting in improvements of physical progress & revenue booking.
Partnered the change from EBITDA based reviews to PBT based ones to ensure profitable project management by regular monitoring of interest costs.
Prepared CSR Strategy for the organization dovetailing the business interests by providing for welfare activities for a critical element of the value chain.
Led a cross-functional team to source & mobilize sub-contractors for timely completion of a critical activity in Transmission Line business-Increased resource availability by 75% in the first year.
HDFC BankArea Sales manager- Direct Sales
Jan. 2011 - Jan. 2012Created and led a sales team in a new, strategic customer segment – Defense and Services
Started a "Bottoms Up" approach to carve market share on sensing the market saturation stage.
Tapped new markets on the periphery of Delhi NCR on anticipating slow growth. Ensured efficient CRM to retain corporate clients and develop new business leads.
Indian ArmyOperations & Strategy Manager
May. 2000 - Dec. 2010IndiaStrategized and led anti terrorist operations to prevent infiltration/ exfiltration on the shortest route from POK to Kashmir - Inspired teams into acts of bravery beyond call of duty by personal example.
Displayed mental mobility and flexibility to channelize terrorists to the killing ground by moving and deploying small teams from 27 tactical locations along the likely routes of infiltration/exfiltration in highly fluid situations.
Developed a legacy of leadership by grooming cadets in the traits of leadership during the stint as Instructor at OTA, Chennai (an assignment for outstandingly performing officers).
Planned and implemented the SOPs to ensure zero collateral damage and rule of law in the area of responsibility of approx 150 sq kms.
Led a CFT for strategic planning and deployment of Unattended Ground Sensors along the 23 Km long Line of control for covert day/night surveillance.
Led a team of 120 soldiers on a forward post in Siachen Glacier (world’s highest battle field) through psychological stress of protracted isolation (three months at a stretch) under inclement weather & as part of the Ceremonial Battalion at Rashtrapati Bhawan to organize functions of national importance.
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CEO @ Resolute Email Marketing Solutions LLC
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CEO At Ivory Technolab Pvt Ltd @ IVORY TECHNOLAB PVT LTD
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Co founder @ Wyse