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Work Background
AldevronD365 Application Administrator
Jan. 2022 - Jul. 2023Fargo, North Dakota, United StatesSupported enterprise-wide D365 administration and compliance operations for a biotech organization in a regulated environment. Ensured secure access, process documentation, and role governance for over 800 users. • Managed role-based access controls, onboarding/offboarding, and audit readiness across all D365 environments • Developed SOPs, FAQs, and user guides to improve adoption and reduce support volume •Collaborated with IT, business units, and external developers to implement compliant system workflows • Supported monthly environment refreshes and updates, resolving issues related to licensing, performance, and access • Ensured alignment with GxP and internal IT governance policies through documentation and cross-functional coordination
DaVita Kidney CareSr Systems Administrator
Mar. 2015 - Jan. 2022El Segundo, CADelivered end-user application support and IT operations coordination in a high-compliance healthcare environment. Trained users, maintained system integrity, and contributed to smoother workflows under HIPAA standards. • Provided daily application support across clinical and business platforms, escalating and resolving issues efficiently • Trained helpdesk staff and internal users on key systems, reducing ticket volume by 10% per month • Authored internal SOPs, knowledge base articles, and technical documentation to support system use • Participated in change management and update testing to ensure business continuity • Ensured access provisioning, security compliance, and audit preparation aligned with HIPAA and IT policies
Mercedes Benz Research and Development North AmericaSystem Administrator
Nov. 2010 - Feb. 2015Long Beach, CASupported enterprise IT operations in a precision-driven R&D environment, focusing on system reliability, secure infrastructure, and cross-functional technical enablement. Contributed to key initiatives in infrastructure migration, documentation, and team training. • Led relocation of a server room supporting 200+ users with zero data loss or downtime • Created SOPs and technical guides for internal IT procedures and system workflows • Trained and mentored IT interns, achieving 95% self-resolution accuracy and improved support coverage • Acted as liaison between IT, engineering, and field service teams to support scalable technical operations • Maintained uptime, implemented infrastructure best practices, and aligned practices with internal audit protocols
Various Clients incl. The Walt Disney Company, Anheuser-Busch, Charles Schwab, SpaceXIT Consultant / Senior Technical Analyst
Nov. 1999 - Nov. 2010Provided IT consulting and technical analysis services across Fortune 500 and high-growth organizations, adapting to diverse tech environments and business processes. Focused on system reliability, documentation, and secure infrastructure management in enterprise environments. • Delivered IT support and technical solutions across varied client ecosystems, including large-scale deployments, data center management, and user access controls • Created comprehensive documentation for IT systems, infrastructure, and applications to standardize operations and reduce risk • Maintained enterprise system performance, applied preventive maintenance strategies, and supported hardware/software rollouts • Administered Active Directory environments, including user access provisioning, security patching, and remote systems management • Managed server rooms and data center environments, supporting capability planning, OS/app configurations, and infrastructure audits
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