EverseenIT Manager
Nov. 2017 - May. 2019Timis County, Romania• Lead and manage distributed IT teams across international locations (Romania, Serbia, India), ensuring 24/7/365 operational efficiency and fostering a culture of continuous improvement.
• Conduct comprehensive assessments of internal activities, processes, and operations, identifying areas ripe for automation and digital transformation to streamline operations and enhance efficiency.
• Spearhead business continuity and information security efforts by devising and implementing robust policies aligned with overarching business objectives, ensuring compliance with ISO/IEC 27001 standards, and overseeing certification processes and audits.
• Uphold data integrity and security within legal frameworks and corporate guidelines, extending beyond and Endpoint solutions, prioritizing data privacy and compliance across diverse systems and platforms.
• Efficiently manage and resolve operational issues by conducting root-cause analyses, implementing solutions, and ensuring seamless workflow continuity.
• Develop, communicate, and enforce IT policies, standards, and procedures to maintain consistency and alignment across all facets of IT operations, fostering a cohesive approach within diverse teams.
• Provide strategic oversight on staffing, project performance, and activity analysis, offering comprehensive reporting, KPIs, and dashboards for key stakeholders, including Boards of Directors, to facilitate informed decision-making and risk analysis.
• Offer strategic guidance to management on future IT needs, enterprise initiatives, budgets, forecasts, licensing, and asset management, ensuring profitability while aligning IT strategies with overarching company goals and objectives.