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Work Background
Director of Operations
SmartHive MarketingDirector of Operations
Jun. 2025California, United StatesAs Director of U.S. Operations, I lead the strategic and day-to-day execution of all operational functions within our U.S. division, supporting a fast-growing SaaS marketing platform. I oversee cross-functional teams spanning client onboarding, customer success, sales enablement, and internal process optimization to ensure scalable growth and exceptional service delivery. My role includes implementing systems to streamline operations, managing team performance, and driving KPIs related to revenue growth, churn reduction, and client satisfaction. I work closely with the executive team to align U.S. market initiatives with global strategy, while also identifying opportunities to improve automation, standardize procedures, and increase efficiency across departments. Key responsibilities: Operational leadership of U.S.-based teams, including hiring, training, and performance management Optimization of workflows using CRM and automation tools Process development for client onboarding, retention, and support Strategic input on market expansion, pricing models, and partner integrations Collaboration with product, marketing, and engineering to align customer feedback and feature development
Automation Project Manager
Enterprise Automation, A Tetra Tech CompanyAutomation Project Manager
Jul. 2023 - Apr. 2025Irvine, California, United States
Founder
Better Everyday - EmpowermentFounder
Jan. 2023California, United StatesSpearheading the creation and advancement of a groundbreaking wellness app focused on spoken affirmations and meditations. Driving all aspects of development, from initial concept to ongoing enhancements, ensuring alignment with company vision and user needs. Integrating cutting-edge technology with wellness principles to deliver a transformative user experience. Collaborating closely with cross-functional teams to optimize app performance and user engagement. Passionately committed to leveraging technology for positive mental health outcomes and personal growth.
Project Manager
VacoProject Manager
Jul. 2022 - Feb. 2023
Project Site Lead
CurativeProject Site Lead
Jan. 2022 - Sep. 2022United States
Director of Talent Acquisition
Digital Factory, Inc.Director of Talent Acquisition
Dec. 2021 - Dec. 2022
Operations Manager
LinderWicksOperations Manager
Dec. 2018 - Jan. 2022Siloam Springs, Arkansas, United States
Assistant Sales Manager
Gold's GymAssistant Sales Manager
Apr. 2018 - Dec. 2018Alcoa, Tennessee, United States
Emergency Medical Technician
Community Hospital of San BernardinoEmergency Medical Technician
Oct. 2014 - Mar. 2018San Bernardino, California, United States
Assistant Manager
At The Beach Tanning Assistant Manager
Mar. 2013 - Oct. 2014Orange County, California, United States

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