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Work Background
AECOMProject Information Specialist II
Jun. 2023• Preform large scale documentation migrations, data capture, and metadata review on thousands of documents utilized by data center construction teams.
• Maintain and improve the information within the shared electronic document management system through regular data retrievals and bulk updates, to ensure accuracy and relevance.
• Spearheaded the development of the internal policy and procedures playbooks, to streamline information access and onboarding processes for new employees.
Community BrandsStudent Information System Support Specialist
Jul. 2021 - Jun. 2023United States• Delivered prompt customer support to address technical inquiries, software-related issues, and user concerns via email and chat, resulting in a personal CSAT rating of 93% in 2021.
• Collaborated with the development team to escalate software bugs, address complex technical issues, and actively participate in quality assurance testing.
• Supplemented the improvement of product documentation and knowledge base resources.
Vert EnvironmentalProject Coordinator
Jul. 2018 - Nov. 2019San Diego• Coordinated and monitored environmental projects, employing project management tools to ensure adherence to timelines, client needs, and regulatory requirements.
• Facilitated effective communication between internal teams and clients, utilizing data on project progress and potential risks to maintain transparency throughout the project life cycle.
• Managed project documentation including reports and client deliverables, implementing quality checks to guarantee accuracy and completeness of environmental data.
La Jolla Veterinary HospitalClient Care Specialist
Jul. 2018 - Mar. 2018La Jolla, CA• Handled client inquiries, scheduled appointments, processed insurance claims, and collaborated with veterinary technicians to ensure a smooth flow of communication.
• Maintained hundreds of electronic medical records, inputting and updating patient details accurately to facilitate seamless information exchange within the veterinary team.
Stemedica Cell TechnologiesStudent Intern
Jan. 2012 - Dec. 2014Greater San Diego Area
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