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Work Background
Launch Consulting GroupSr. Product Management Consultant
Dec. 2024Columbus, Ohio, United StatesAssisting clients with digital transformation initiatives by defining their strategy, guiding them in developing a roadmap, and evaluating the necessary people, processes, and technology to ensure successful digital transformation.
Big LotsDirector of Product Management, Omni Channel Applications
Apr. 2024 - Sep. 2024Columbus, Ohio, United StatesLed a team of 5 product owners, collaborating with key stakeholders to set and execute the strategy for a portfolio of omnichannel applications, including SAP (ERP), Sterling OMS, POS, Website, and Mobile app. - Led the end-to-end selection of mobile app implementation partner, defining project scope and partner's capabilities aligned with strategic objectives. - Oversaw the delivery of key initiatives: Amazon Today, Order In Store solution, and Freshworks Customer Support Solution. - Collaborated with over 40 stakeholders spanning seven departments to establish a new feature request process, the first step in our transition to a product operating model.
Big LotsDirector of Product Management, eCommerce
Apr. 2023 - Apr. 2024Columbus, Ohio, United StatesResponsible for creating and executing the strategic roadmap for biglots.com, ensuring it aligned with business objectives and addressed customer needs - Delivered optimized website experience that accounted for 49% of all visits to Big Lots and 38% of all sales originating online. - Oversaw feature delivery lifecycle from discovery to launch, working collaboratively with UX, engineering, program management, and business stakeholders. - Established process for leveraging customer insights as part of feature delivering lifecycle. Provided oversight to defect resolution process, ensuring critical defects were resolved promptly.
Big LotsManager of Product Management, eCommerce
Apr. 2021 - Apr. 2023Columbus, Ohio, United StatesGuided a team of product owners and cross-functional partners through the identification, prioritization, and delivery of key website optimizations. - Generated over $300M in sales in FY 2022. - Delivered enhanced omni channel capabilities, including a new Same Day Delivery solution and a Ship from Store solution. - Implemented key customer experience optimizations across the top and bottom of the conversion funnel, enhanced the product discovery experience as well as checkout. - Consistently achieved Net Promoter Scores over 80%.
Big LotsProduct Owner
Nov. 2016 - Apr. 2021Columbus, Ohio AreaExecuted the strategic roadmap for biglots.com, driving sales and enhancing the customer experience. Served as the liason between business stakeholders and the cross functional delivery team. - Successfuly delivered omni channel capabilities; BOPIS and Same Day Delivery, completing them on accelerated timelines. - Led the implementation of personalization capabilties, optimizing search and product recommendations to improve product discovery and boost website conversion rates by 53% within two weeks of launch.
- Collaborated with cross-functional teams (marketing, IT, UX, analytics, customer care, operations) to identify, piroirtize and deliver new enhancements for biglots.com as well as other ecommerce tools. - Conducted market research as part of the feature delivery process, leveraging customer insight to validate features before launch. - Recognized as the top retailer in the 2020 Total Retail Omni Channel retailers list.
DSWOperations Manager, DSW.com
Dec. 2012 - Nov. 2016Columbus, Ohio AreaRepresented the eCommerce business across critical cross functional projects, processes and activies. Served as the key point of contact for the eCommerce business, collaborating with IT, Merchandising, Marketing, Customer Service, Supply Chain and Finance. - Ensured the timely delivery of several omni channel initiatives; Ship From Store, Buy Online Pickup In Store and Buy Online Ship To Store. - Implemented PayPal, providing customers with expanded payment options. - Spearheaded several process improvements to streamline eCommerce operations, including expediting the timeline for inventory transfer between business units from 8 weeks to 2 weeks.
The LimitedeCommerce Operations Supervisor
Jul. 2011 - Dec. 2012Columbus, Ohio Area• Manage performance of 3rd party fulfillment vendor through call center and fulfillment SLA reporting. • Support on a daily basis, all functional areas of 3rd party fulfillment vendor operations. • Responsible for communicating promotional activity as well as projections associated with promotional activity to 3rd party fulfillment vendor. • Collaborate with 3rd Party Fulfillment Vendor and Limited Logistics Services to ensure on time delivery of merchandise to fulfillment center. • Oversee execution of daily online promotional activity.
The LimitedSupervisor Backorder Fulfillment
Feb. 2009 - Jul. 2011Columbus, Ohio Area• Responsible for outlining/communicating backorder fulfillment process to partners in the field. • Prepare daily/monthly/quarterly reports for superiors and direct reports detailing backorder fulfillment performance. • Partner with Online Call Center to resolve client issues. • Oversee large incoming transfers from stores to 3rd Party Fulfillment Center. As well as coordinate transfer of merchandise from fulfillment center to special events and PR activities. • Monitor fulfillment supplies inventory and ensure timely replenishment.
The LimitedCo Manager
Jun. 2007 - Feb. 2009Limited Delivers Team
Oversaw the Limited Delivers program, program was designed to ensure merchandise availability for clients. Developed training materials for partners in the field, with the goal to improve and maintain a satisfactory level of execution. Achieved 90% fulfillment rate of clients merchandise orders.
EXPRESSSales Associate
Dec. 2006 - Jun. 2007Responsibilities included providing excellent customer service and meeting sales objectives on a daily basis in a team oriented working environment.
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