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Work Background
CarefeedClient Success Director
Mar. 2024 - Oct. 2024Cincinnati Metropolitan Area- Partnered with executive leadership to optimize client operations, aligning service delivery with business objectives. - Built and led client performance frameworks focused on retention, engagement, and satisfaction. - Implemented system improvements that streamlined internal workflows and improved team collaboration.
Definitive HealthcareCustomer Success Manager
Jul. 2022 - Aug. 2023Framingham, Massachusetts, United States- Directed cross-functional teams to deliver strategic business outcomes for enterprise clients. - Developed and executed success strategies informed by data analytics and market insights. - Led initiatives to increase retention and engagement through enhanced communication, feedback, and performance metrics.
Health CarouselPartner Success Manager
Feb. 2022 - Jul. 2022Cincinnati, Ohio, United States- Led complex operational projects including a major MSP launch, ensuring stakeholder alignment, and on-time delivery. - Established performance tracking systems and managed reporting, contributing to improved process efficiency and service quality. - Mentored and coached junior team members, enhancing capability and cohesion.
Health CarouselAccount Manager
Aug. 2021 - Jan. 2022
Health CarouselAccount Coordinator
Jan. 2017 - Aug. 2021Cincinnati, OhAccount Coordinator 2017-2020 - Built and strengthened long-lasting client relationships, based on client centric terms. - Addressed problems with accounting, billing, and service delivery to maintain client satisfaction. - Maintained extensive knowledge of competitor’s offerings, as well as current healthcare market.
Pinebrook Retirement LivingCommunity Life Assistant
Oct. 2014 - Aug. 2016• Plan activities and trips for residents. • Communicate with vendors. • Daily interaction with residents, outside vendors, office staff, and other departments. • Liaison between departments. • Manage logistics for Marketing events. • Maintain online blog and Facebook page.
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