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Work Background
Ignite Collective AgencyCEO and Managing Partner
Mar. 2024Florida, USAFor well over a decade I pursued a career in the corporate world. I learned invaluable skills that have propelled me to the position I am in today. I was a disruptor in the industry, constantly striving to focus on company culture and the systems that support them. As a leader, my team comes first. Always. At Ignite Collective, we are more than a team; we are a movement. Our goal is simple yet profound: to assist others on their journey to success by leveraging our collective expertise in business, marketing, and finance—the three essential pillars for triumph in any industry. Together, we are on a quest to not only become a household name but to change the world one informed decision at a time. Let's connect and explore how we can collaborate on your path to success. The journey is just beginning.
GFI Global Financial ImpactLicensed Financial Professional
Jan. 2023 - Apr. 2024
Z-ManagementLicensed Financial Specialist
Dec. 2022 - Jan. 2024Texas, United StatesI am a licensed financial professional. I strive to help families gain control of their finances and save/invest in their futures. At Z-management, our mission is "no family left behind."
Papa John's InternationalDirector Operations
Aug. 2018 - Mar. 2022Texas, Oklahoma, MissouriSupervised the management of multiple Papa John's restaurants, ensuring people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John's culture. Built and maintained loyal customer base through consistent product quality, creative marketing strategies, and exemplary customer service. • Realized annual sales increases through sales building activities, creative local marketing, a positive presence in the community, and by managing and controlling costs: $8.1 million in 2022 (projected), $7.9 million in 2021, $7.3 million in 2020, and $6.4 million in 2019. • Managed, trained, and coached more than 100 employees. • Collaborated with Human Resources to develop performance improvement plans, team member coaching, and documentation in compliance with state and federal employment laws. • Ensured company policy enforcement through Human Resources, Area Supervisors, and Store Managers.
Papa JohnsCorporate Training General Manager
Aug. 2016 - Aug. 2018Texas, Pklahoma, MissouriIdentified and modified company training needs. Planned, designed, and implemented training programs, policies, and procedures to improve employee performance and increase customer satisfaction. • Reviewed existing training programs, suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry. • Ensured that training materials and programs are current, accurate, and effective. • Maintained knowledge of new training methods, techniques, and requirements applicable to the company. • Identified problems and operational changes or industry developments that training could improve. • Conducted and facilitated required and recommended training sessions. • Collaborated with vendors and third-party training providers to arrange employee registration for and participation in outside training programs. • Ensured that training milestones and goals were met while adhering to approved training budget.
Ozark Pizza Company, dba Papa John's PizzaGeneral Manager
Aug. 2014 - Aug. 2016Tulsa, Oklahoma, United StatesManaged all daily functions of a Papa John’s restaurant to ensure high quality products and customer service were delivered to ensure restaurant profitability. • Managed profit goals against budget and prior year; ensured food, labor and other controllable costs remained within budget, and corrected deviations from the budget. • Properly oriented, coached, and developed team members, and maintaining adequate staffing levels. • Conducted timely performance reviews, addressed, and documented performance issues, and took appropriate disciplinary action, up to and including terminations, and conducting exit interviews. • Followed all company policies and federal, state, and local laws and ordinances regarding employment. • Planned and managed adequate inventory levels using computerized inventory system to meet sales demands and minimize loss.
Ozark Pizza Company, dba Papa John's PizzaAssistant Manager
Aug. 2012 - Aug. 2016Tulsa, Oklahoma, United StatesAssisted the general manager in managing daily operations. Provided team-oriented leadership, made quality decisions, and instilled pride and accountability in team members. • Ensured each delivered product met company standards and accurately reflected the customer’s order. • Professionally and promptly responded to all customer concerns or issues. Solicited customer feedback, shared feedback with team, and used feedback to improve restaurant operations and build brand loyalty. • Communicated, trained, and promoted quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook. • Executed all company policies, procedures, programs, and systems. Ensured compliance with all federal, state, and local laws and ethical business practices.
Ozark Pizza Company, dba Papa John's PizzaArea Supervisor
Aug. 2012 - Aug. 2013Tulsa, Oklahoma, United StatesRegularly conducted restaurant visits to evaluate and monitor restaurant level performance, ensure product quality, coach management and team members, audit financial information, ensure compliance with employment hiring regulations and operations standards, and implement improvement strategies and tactics. • Ensured profitability for multiple restaurants by demonstrating exemplary managerial and operations skills including making quality products, completing administrative duties, executing cash management duties, and monitoring proper delivery area sizes. • Maintained compliance with Papa John's standards as defined in the Operations Manual, Cross-Training Guidebook, Team Member Handbook, and with federal, state, and local laws and ordinances. • Actively recruited management team members and supported managers' recruiting efforts. • properly orienting team members, coaching and developing team members, ensuring compliance with uniform and appearance standards, conducting timely performance reviews, addressing, and documenting performance issues, and taking appropriate disciplinary action, up to and including terminations, conducting exit interviews, and following all company policies and federal, state, and local laws and ordinances regarding employment.
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