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Work Background
BlueScopeSenior Information Technology Business Analyst
Sep. 2022
H&R BlockBusiness Analyst
Jan. 2019 - Jul. 2023Kansas City, Missouri AreaDevelop and conduct user training on system(s) functionality.
Work with field and internal users to understand system needs and develop plans for meeting those needs.
Assist in large scope projects or lead activities in small to medium scope projects during analysis, design, construction and testing phases of projects.
Define and document functional and system specifications.
Develop process flows, system flows, and data models using modeling and process tools.-
Review design documentation with users and developers.
Work with vendors and vendor packages to ensure that system requirements are understood.
Develop test plans and QA activities.
Coordinate pilot and rollout planning, use enhancement requests and defect tracking.
Develop presentation materials and conduct presentations to users.
Train and mentor less experienced BA’s on systems functionality
Provide leadership to team members and peers by collaborating with others
Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
Create and maintain, meeting schedules, project summaries and updates.
SME and support for season readiness selected vendors SME and support for the Customer Support Operations
Facilitate Scrum Ceremonies
SME for bugs getting fixed
Create Epics, Feature, and Stories in ADO Delegated tasks on the project to employees best positioned to complete them
Maked effective decisions when presented with multiple options for how to progress with the project
Served as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
Communicated with executives or the board to keep the project aligned with their goals
Performed quality control on the project throughout development to maintain the standards expected
H&R BlockProject Manager/IT Business Analyst/ Quality Analyst at H&R Block
Jan. 2019 - Jul. 2023
U.S. BankBusiness Ops Analyst 4
Oct. 2016 - Jan. 2019Kansas City, Missouri Area• Work with the customer, development team, and other functional areas as appropriate to plan, define, schedule, document, and coordinate information systems development/enhancement efforts to produce
• Conduct business process analyses, requirements gathering, and preliminary benefits analyses
• Define and analyze detailed business, functional, and system requirements/designs from which technical and/or business solutions are produced
• Act as a resource to lead and/or conduct various testing activities and/or quality reviews, assist in interface designs, analyze usability and workflow, analyze current and future state processes, coordinate interdependencies and resolve issues, and ensure application functionality meets client expectations.
DST SystemsBusiness Analyst, Pharmacy Benefit Analyst, Client Relations Specialist
Jul. 2012 - Sep. 2016Kansas City, Missouri AreaBusiness Analyst/ Quality Analyst
• Work with the customer, development team, and other functional areas as appropriate to plan, define, schedule, document, and coordinate information systems development/enhancement efforts to produce effective technology and/or business solutions that meet the current and future needs of the customer and the organization
• Conduct business process analyses, requirements gathering, and preliminary benefits analyses
• Define and analyze detailed business, functional, and system requirements/designs from which technical and/or business solutions are produced
• Act as a resource to lead and/or conduct various testing activities and/or quality reviews, assist in interface designs, analyze usability and workflow, analyze current and future state processes, coordinate interdependencies and resolve issues, and ensure application functionality meets client expectations
• Participate in the implementation and/or conversion process for new/enhanced systems and/or processes
• Develop, maintain, and execute a wide range of moderately complex quality tests with full competency to ensure software meets or exceeds specified standards and end-user requirements
• Develop moderately complex test plans and scripts
Pharmacy Benefit Analyst (1 year then promoted)
• Handle basic to moderately complex benefit change requests and research questions
• Work difficult requests that involve multiple benefit changes, code review, benefit design specifications, and coordination with other departments
• Research and look at tables impacted, order of processing, down-stream impacts, unintended consequences
• Perform testing and validation to confirm the new benefit setup processes as expected and meets customer requirements and all appropriate forms and documentation are fully and accurately completed
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