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Work Background
NACADAFacilitator/ Content Developer
Oct. 2024Serve as subject matter expert on supporting college students with disabilities. Created and instructed an eTutorial to educate advisors how they can improve their professional practices to improve outcomes.
Middlesex Community CollegeDirector, TRIO Program for Student Achievement
May. 2022Lowell, MAMiddlesex Community College – Lowell/Bedford, MA May 2022 – present • Oversee all aspects of the TRIO Program for Student Achievement (funded to serve 100 eligible students with documented disabilities) including recruitment, training, assessment and supervision of 2 full- and 2.5 part-time staff
• Improved KPIs in all objectives in first 12 months in the position: students served improved from 70% of target to 92%; persistence from spring to fall improved from 58% to 84%, degree attained in 4 years AND transferred to a 4-year institution improved from 25% to 33%
• Rewrote grant renewal application in collaboration with Institutional Research and Grants personnel • Overhauled the program records management system using underutilized functions of an existing database to improve student experience and staff efficiency
• Responsible for the development and administration of all grant-related procedural elements including creation and administration of the grant budget of nearly $300k per year, maintenance of all required records, and production and submission of all mandated reports to demonstrate compliance and ensure continuity of funding
• Co-created interdepartmental assessment project to determine current levels of faculty and staff awareness and comfort levels in working with students with disabilities, drafted and implemented an improvement plan based on findings, and iterated findings into subsequent assessment planning cycles and educational interventions
• Co-chair of the JED Campus Subcommittee on Campus Policy charged with creating equitable and easily accessible voluntary and mandatory leave policies, readiness to return policies, and tuition insurance options
• Member of the President’s Strategic Leadership Council, utilizing concepts from Strategic Doing to maintain forward progress on implementing the college’s Strategic Plan, With Equity at its Core
Merrimack CollegeAcademic Success Coach
Aug. 2016 - Jan. 2022North Andover, Massachusetts• Essential member of a team of faculty, staff and graduate fellows in an academic bridge program supporting conditionally admitted first-year students • Provided weekly coaching in academics, accommodations, and personal concerns to a case load of 20 first-year students
• Monitored a caseload of 85 upper-class students for academic and disciplinary issues
• Supervised graduate fellow in MSW program and undergraduate peer mentors
• Created a system to track early alert and midterm grade data on assigned students and developed and implemented individualized interventions designed to promote success and persistence
Middlesex Community CollegeAssistant Director of Admissions
Oct. 2014 - Jul. 2016Lowell, Massachusetts• Planned and implemented large-scale recruiting activities such as Open Houses
• Member of Enrollment Services team with primary responsibility for Dual Enrollment programs
• Collaborated with Disability Support Services, Personal Counseling, Student Affairs, Financial Aid, Student Accounts, Academic Advising, and Academic Support Services to improve student persistence and completion
The Pampered ChefIndependent Team Leader
Oct. 2010 - Dec. 2013
The Container StoreSales/ Merchandising Associate
Mar. 2007 - Feb. 2009Natick, MA
Worcester Polytechnic InstituteAssistant Director, Alumni relations
Jan. 2002 - Dec. 2004Worcester, MA
University of PhoenixFaculty Member/ Area Chair
Jan. 2000 - Dec. 2005Braintree, MA• Recruited, assessed, trained, mentored and evaluated faculty members to ensure quality classroom experience • Participated in campus-wide strategy sessions to improve program completion rates, student experience, and retention
• Collaborated with Academics, Finance, and Student Services to develop individualized strategies for retention
• Instructed and assessed students in classroom and online programs, using a variety of facilitation and assessment tools
Brandeis UniversityQuad Director
Jun. 1998 - Jul. 1999Waltham, MA
Bridgewater State UniversityResidence Hall Director
Jun. 1997 - Jul. 1998Birdgewater MA
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