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Work Background
Washington University School of Medicine in St. LouisContracted Educator/Consultant
Mar. 2022Farrell Learning and Teaching Center
Association on Aging with Developmental DisabilitiesAging with Disabilities Program Specialist
Jun. 2021 - Jun. 2022St Louis, Missouri, United StatesWorking with families and loved-ones to guide more successful outcomes for individual's experiencing life with developmental disabilities and other co-morbidities, including dementia and memory-loss issues.
PBI - Preferred Behavior InnovationsBehavior Consultant/Speaker
Nov. 2019Greater St. Louis Area
Caring SolutionsDirector of Behavior Services/Crisis-Services Consultant
Oct. 2018 - Oct. 2019Greater St. Louis Area* Developed new 'best-practice' strategies for client support and staff training * Supported agency compliance with State/Medicaid service regulations and billing * Oversaw conversion to 2019 ABA/CPT® Code Changes for billing of behavior services * Provided on-site leadership to crisis housing management and staff * Worked with family members and contracted providers to develop individual behavior service programs * Provided direct support contact for family members of clients * Reduced average stay times for clients in crisis housing by revising intake procedures * Represented agency to State Department of Mental Health regarding program development * Developed crisis support services program * Hired and trained crisis support staff * Conducted oversight of contracted behavior services provision for clients
Missouri Department of Mental Health/St. Louis County and Tri-County Regional OfficesManager, St. Louis Regional Behavior Resource Team (Habilitation Supervisor)
Apr. 2012 - Sep. 2018Eastern Missouri and Greater St. Louis Area* Served as Behavior Resource Team manager for both the St. Louis County and the St. Louis Tri-County Regional Offices for the Missouri Department of Mental Health covering 14,000+ clients * Presenter and guest speaker for the regional Crisis Intervention Team training program for law enforcement officers, organized by the local office of the National Alliance on Mental Illness (NAMI-St. Louis) and the St. Louis Metropolitan Police Department * Consulted directly with private providers and non-profit agencies, to develop systems for more effective treatment, including: organization-wide behavioral supports, stakeholder satisfaction, global health and safety, and employee retention * Conducted public appearances and lectures to share information about department policies and goals, and user-friendly behavioral methodologies * Collected and analyzed data from training programs across the state on skill competency acquisition in instructional success evaluation
Missouri Department of Mental Health/St. Louis Developmental Disability Treatment CentersStaff Trainer (Training Technician II)
Jul. 2006 - Mar. 2012Greater St. Louis AreaPromoted department goals for protection and advocacy for resident consumers by: * Teaching care-staff 'best-practice standards' covering: abuse/neglect, department policies and procedures, health and safety, and behavior management for DMH employees at all levels * Conducting management level classes in Performance Management and Evaluation, Conflict Management, and Conflict Resolution * Training managers and supervisors in the State of Missouri's "PER-for-M" employee evaluation system since its original implementation (2007) * Serving on the editorial committee for the Division of Developmental Disabilities’ curriculum for Positive Behavior Support Competency-Based Training (2008)
Concordia Technology Solutions (a division of Concordia Publishing House)National Software Instructor/Customer Support Trainer
Jul. 2004 - Jul. 2006United States/St. Louis* Help-System Developer (designed and wrote help-system for "Shepherd's Staff®" church database management product) * Software Trainer, Software Support Center Coach, Software Support Newsletter Editor * Conducted week-long seminars across the United States and in the home office in St. Louis for product end-users on the use and implementation of database management software * Designed, wrote, and published monthly e-newsletter for end-users * Coached support center staff on customer service, software support, troubleshooting, verbal communication skills, and writing for end-users
Concordia Publishing House (Software Support Division)Software Support Technician, Associate Software Developer/Help System Editor
Nov. 1999 - Jul. 2004
Concordia Publishing House (Educational Media Division)Help System Developer/Associate Software Developer
Feb. 1999 - Nov. 1999
Concordia Publishing House (Marketing & Promotions)Copywriter, Special Events Designer
Jan. 1996 - Jul. 1999
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