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Work Background
FLINT Corp.Benefits Specialist
Dec. 2024Calgary, Alberta, Canada
FLINT Corp.Benefits Coordinator
Apr. 2024 - Dec. 2024Calgary, Alberta, CanadaManagement and administration of the group benefits programs including salaried benefits, hour bank plan benefits, and group RRSP Responding to employee inquiries through the ticketing system Serving as the primary point of contact for employees regarding benefits-related inquiries, concerns, and issue resolution
Ensuring distribution of required employee changes with respect to benefits eligibility
Resolving administrative problems with the carrier representatives
Conducting regular audits of benefits data to ensure accuracy and compliance with regulatory requirements
Assisting with the development and implementation of benefits communication strategies
Contributing to the improvement of the benefits programs
Verifying the calculation of the monthly premium statements for all group insurance policies and maintaining statistical data
Compiling data and generating various reports as required
Participating in HR/Payroll project work, as required
Penguin Random House CanadaHuman Resources Coordinator
Nov. 2019 - Oct. 2023Toronto, Canada AreaAdministration of company programs including extended health benefits, disability programs, life insurance, employee assistance programs, maternity and parental leave, and wellness programs
Day-to-day administration of the company pension and RRSP programs Administration of company programs including donation matching and milestone recognition
Provided guidance and clarification to managers and employees on HR policies, programs, and procedures
Performed recruitment and selection initiatives from posting to time of hire, including new hire orientation and onboarding Co-chair of the Joint Health & Safety Committee, including developing safety procedures for self-assessments and maintaining safe practices when in the workplace during Covid-19, and overseeing the fire warden program
Oversee the internship program including recruitment, onboarding, and developing learning opportunities throughout the 6-month cohort
Day-to-day maintenance of the HR information system to ensure data hygiene
Georgian CollegeRecruitment Assistant
Sep. 2019 - Nov. 2019Barrie, OntarioCoordinate full cycle recruitment to ensure the successful hiring of qualified candidates, including full-time and part-time staff in administrative, support staff, and academic roles
Provide functional guidance and training to co-op students
Part of a project team to implement a new applicant tracking system for internal and external applicants
Georgian CollegeHuman Resources Assistant
Feb. 2019 - Aug. 2019Barrie, OntarioProvided guidance and clarification to managers and college employees on HR policies, programs, and procedures as well as collective agreement interpretation
With great attention to detail, assisted in the interpretation and implementation of a new collective agreement, and created necessary training materials to distribute to college managers
Completed projects in support of various departments college-wide, including moving the annual administrator Performance Development Plan from a paper-based process to an online process
Assisted in recruitment and selection initiatives
With skilled communication, drafted correspondence on behalf of managers and senior leaders to be sent out college-wide
Provided support and follow up for Human Resources Consultants on a daily basis to develop, revise, and implement progressive human resources procedures and practices, assisting in special projects as needed, and conducted research and analysis on human resources trends and case law
Scheduled and maintained calendars and meetings on behalf of the Human Resources Consultant to facilitate meetings with managers with a focus on customer service
Provided training, guidance, and advising to co-op student employees in the department
Provided superior customer service by connecting requests to the appropriate HR function and escalated inquiries as needed
Georgian CollegeHuman Resources Assistant (co-op)
Sep. 2018 - Dec. 2018Barrie, OntarioSupported recruitment function with great attention to detail by posting jobs to internal and external locations, screening resumes, coordinating all areas with the hiring manager, inviting candidates for interviews with superior customer service skills, sitting on selection panels during interviews, writing and creating a bank of questions to use for interviewing candidates, writing offer letters and contracts for new hires, and answering candidate queries to assist in troubleshooting any problems, using programs such as HireDesk
Gathered and analyzed employee data using the HRIS system, HR PeopleSoft, by running queries
Liaise with staff in all departments with attention to customer service to enhance the employee and new hire experience and contribute to a collaborative work culture
Used strong customer service in being the main point of contact for all those entering the office for queries from employees, managers, union representatives from two active unions, and candidates for job postings
General administrative duties with great attention to detail and customer service skills to process files and forms for compensation and benefits, gym memberships, and computer purchase plans, and administrative support to client groups by answering inquiries in person, by telephone, and by email
Implemented and wrote new training documents for future co-op students
Maintained the filing of employee documents using strong attention to detail and organizational skills in order to secure information in an accessible way for employees while upholding confidentiality at all times
Tim HortonsSupervisor
Mar. 2012 - Jan. 2018StevensvilleSupported the Manager with great attention to detail in screening resumes, scheduling interviews, and organizing paperwork to ease the transition for candidates and new hires and to ensure a qualified team
Trained new team members, supervisors, and managers, with emphasis on customer service, to contribute to the collaborative store culture and ensuring all employees have a strong foundation from which to serve guests
With great attention to detail, documented all necessary employee information and stored in employee files to track relevant information regarding employee’s personal and job-related forms, including verifying employee time cards to track attendance and ensure the proper administration of pay
Balanced the daily cash for four store locations and input into the online HRIS with great attention to detail to track store profits over time and analyze store progress
Served as first point of contact for all employees and customers using experienced customer service skills to answer inquiries and resolve issues in person and by telephone
Co-led bimonthly management meetings with clear oral communication to discuss important topics including health and safety, training, and new store products and policies to ensure all leaders were kept up to date, and to share knowledge and experience
Communicated and developed new procedures in areas including health and safety and food safety to ensure best practices
Tim HortonsTeam Member
Aug. 2011 - Mar. 2012Greeted customers and processed transactions including cash, gift card, debit, and credit card payments
Trained employees on cash, as well as in preparation of food and beverages
Ensured all needs of guests were met with superior customer service
Followed all company guidelines to maintain Tim Hortons policies and procedures
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